BALAJI VELLAPU
Bengaluru
Summary
Experienced and reliable Quality Assurance professional with over Twenty years of experience working in Organizations to ensure the highest quality outcomes possible, setting up and managing high performing Quality Assurance/Project teams to work globally in synchronization with the organizational objectives, motivating for achieving business & individual goals-bringing forth a seasoned history of helping companies to achieve success and improve efficiency.
Overview
27
27
years of professional experience
4
4
Certificate
Work History
Quality Management Consultant
Itasa Technologies
Bengaluru
10.2018 - Current
- Liaison with potential organizations interested to pursue process improvement goals
- Develop road maps and implementation strategies for organizations based on the chosen improvement models (ISO, CMMI, SPICE etc.)
- Conduct process Gap Analysis, develop and provide necessary process related trainings to the organizations
- Created process maps to document current processes and identify areas for improvement.
- Support, ensure and help organizations achieve their embarked certification goals
- Lead and Mentor group of Consultants/QA analysts
- Facilitated workshops on problem solving techniques using Six Sigma methodology.
- Built relationships with external stakeholders such as customers, vendors, and regulators.
- Analyzed data from customer surveys to identify trends in customer satisfaction levels.
- Drafted reports outlining findings from audit activities and recommending solutions for identified problems.
- Implemented statistical methods for process optimization.
- Collaborated with senior leadership teams to design comprehensive quality control policies.
- Performed internal audits of operational procedures to ensure adherence to regulatory requirements.
- Conducted root cause analyses of nonconformities reported by customers or suppliers.
Independent Professional Consultant
Independent
Bengaluru
05.2014 - 08.2018
- Identifying the Critical to Business, Process and Quality related challenges to drive the need to plan for the Process Improvements in accordance with Capability Maturity Model Integration (CMMI), ISO, SPICE, Six Sigma Models etc
- Conducting GAP analysis to understand the current As-is processes
- Assist in developing the process performance models in achieving the business objectives
- Identify suitable tailoring guidelines and process waiver from the QMS to meet the process improvement plan and project scope of applicability for the projects to establish their defined processes
- Ensure MRM's and IQA's are conducted as per defined plans, CAPA’s are implemented and tracked for closure
- Evaluate and identify alternative tools for process automation
- Participate in project artefacts/deliverables and peer reviews, Drive and Implement Organizational metrics plans etc
Engineering Manager-Controls and Software
General Motors (GM)-Technical Centre
Bengaluru
02.2011 - 10.2013
- Instrumental in setting up and managing one of the largest global process improvement team at GM Technical Centre
- Steered in setting up global cross functional teams to define organizational processes based on ISO/CMMI/A-SPICE best practices
- Drive Process Modelling, training and implementation of processes globally using STAGES tool with administrative ownership
- Co-ordinate, consolidate and publish global metrics, Productivity data on-time
- Co-ordinate with tools development team to define processes and roll-out globally
- Convinced global leadership the benefits of Six Sigma approach by identifying projects and completing successfully- through effective coaching/mentoring and training, resulting in cost savings of 2 Million USD
- Instrumental in setting up and leading the Lean initiative teams and demonstrated huge benefits in terms of waste elimination and productivity improvements
Manager SQA/Projects
ACS (a Xerox Company)
Bengaluru
04.2010 - 01.2011
- Managed test team and Performed testing, delivering the results with Quality and on-time
- Deftly carried out analysis of defects reported by customers on a periodic basis and shared feedback with the development team on areas to improve
- Ensured Agile (SCRUM) process was followed for the entire test life cycle as defined
- Work alongside various project stakeholders to ensure that specific streams of work are progressing, provide guidance by example and act as an escalation point for the QA & Testing Analysts
- Knowledge and experience with widely successful Agile techniques: User Stories and acceptance Testing
- Knowledge of various test levels and test types: white/black box, system, performance, integration, regression testing
- Promoted Agile values: FROCC (Focus, Respect, Openness, Commitment, Courage)
- Excellent communications skills: ability to translate complex business processes and technical designs and concerns into easy to understand language, Excellent test reporting skills
- Managed and worked in multi-disciplinary, self-organized teams with functional stakeholders of various levels, control multiple assignments and to manage priorities
- Successfully transitioned the testing activities/Projects from North America to India development center
Manager SQA/Projects
TRX Technologies (Concur) (a SAP company)
Bengaluru
09.2008 - 02.2010
- Instrumental in setting up Quality Assurance team from scratch, defined and institutionalized Processes based on CMMI framework(L3)
- Work with Leadership and global teams on developing strategies for Implementing Process framework with timelines
- Strategized, developed road map and implemented Six Sigma initiatives for IT and ITES functions
- Mentored and Monitored the progress of Six Sigma projects across the organization
- Played key role as Project Manager for one of the largest client in developing and deploying the TRX enterprise solution
Group Leader (SQA)-APAC region
Delphi Automotive Systems-Technical Centre
Bengaluru
05.2003 - 07.2008
- Participated in Capability Maturity Model (CMM-L3) appraisals as FAR group member
- Spearheaded ISO/TS 16949/P-CMM activities, defined & maintained QMS, conducted IQA, MRM, etc
- Drove the Asia Pacific SQA team to become self-reliant on SPICE & SQA activities
- Defined and implemented process improvement’s based on SPICE framework for APAC region
- Conceptualized and implemented metrics for various business groups & functional areas
- Conducted assessments based on SPICE model for projects across India, Singapore and China
- Played a pivotal role as Lead Black Belt to oversee Six Sigma activities for Technical centre, successfully guided 100+Green and Black Belt Projects, resulting in organizational savings of 1 Million USD
- Actively involved in SQA team recruitment activities and setting up of individual goals
Senior Software Quality Analyst
RelQ Software
Bengaluru
05.2000 - 04.2003
- Spearheaded and Implemented Process Improvement strategies for prestigious clients like Citibank (Chennai) and Texas Instruments (TI- Bangalore)
- Played lead role at RelQ software for ISO 9001 certification, Maintenance and re-certification activities
- Developed and Implemented Processes for GAMES Software Testing Business vertical from ground Zero
- Ensure accurate and timely execution of the assigned tasks, highlight risk and issues at management level also Prepare & present dashboards
- Track the schedule and testing progress and be accountable for the tasks and releases
- Support Senior Test Manager / Project Manager(s) by contributing to the Test Plan(s) for the relevant test phases, test Readiness Reviews, test progress reporting, test Completion/Summary Reports and Test Defect Reports
- Conduct Defect and Client calls with quick responsiveness on high priority action items
- Develop and extend collaborative working relationships with senior clients, technology suppliers and operational support areas in order to quickly understand requirements, resolve problems/issues, suggest solutions and identify areas for service improvement
- Imbibe transparency and recognize, reward, promote within the team based on performance
Quality Management Consultant
Nathan and Nathan Consultants
Bengaluru
03.1997 - 04.2000
- Managed and Guided/consulted 3 IT & 3 Non-IT Organizations towards achieving ISO 9001 & QS 9000(ISO TS-16949) certifications from Level 0
Education
Bachelor of Engineering (Mechanical) -
M.S. Ramaiah Institute of Technology, Bangalore University
Bengaluru01.1997
Skills
- Quality Management Systems
- Quality Assurance
- Process Mapping
- Process Documentation
- Internal Auditing
- Leadership Skills
- Communication Skills
- Ability to Work in a Team
- Adaptability
- Ability to Multitask
- Interpersonal Skills
- Fast Learner
- Corrective Actions
- Problem-Solving
- Data Collection
- Continuous Improvement
- Statistical Analysis
- Human Resource Management
- Teamwork and Collaboration
Certification
- ISO 9001 Lead Assessor, NVT-Khemain, 2000
- Software Quality Professional (SQP), ETDC-STQC, Bangalore, 2005
- Six Sigma Black Belt (DMAIC), Delphi, 2005
- ITILv3 Foundation, QAI, 2009
- Agile SCRUM Master, GM, 2011
- DFSS Green Belt, GM, 2012
Timeline
Quality Management Consultant
Itasa Technologies
10.2018 - Current
Independent Professional Consultant
Independent
05.2014 - 08.2018
Engineering Manager-Controls and Software
General Motors (GM)-Technical Centre
02.2011 - 10.2013
Manager SQA/Projects
ACS (a Xerox Company)
04.2010 - 01.2011
Manager SQA/Projects
TRX Technologies (Concur) (a SAP company)
09.2008 - 02.2010
Group Leader (SQA)-APAC region
Delphi Automotive Systems-Technical Centre
05.2003 - 07.2008
Senior Software Quality Analyst
RelQ Software
05.2000 - 04.2003
Quality Management Consultant
Nathan and Nathan Consultants
03.1997 - 04.2000
Bachelor of Engineering (Mechanical) -
M.S. Ramaiah Institute of Technology, Bangalore University
Technical Forte
- Process Modelling and QMS -Management using STAGES-Tool (ASPICE)
- Change Management using Rational Change and Team Concert (RTC)
- Requirements Management using DOORS tool
- Microsoft Team Foundation Server (TFS) for source control, data collection, reporting, and project tracking.
- Test Management using TFS, JIRA, Microsoft Project Plan for Project Planning and Tracking
- Statistical analysis using MINITAB tool, etc.
- Risk Management using FMEA
- Security Controls Implementation using ISO 27001:2015
- Process Design Using Visio, Swim Lane, Smart Draw
- Data Ware House (DW) Testing using SQL Server with PL/SQL(Oracle)
- Business Intelligence (BI)- Report Testing using .Net Technologies.
Onsite Assignments
- Indianapolis, North America, Delphi Automotive Systems, 2004
- Singapore, Delphi Automotive Systems, 2005 & 2006
- Shanghai, China, Delphi Automotive Systems, 2007
- New York, North America, ACS (Xerox Corporation), 2010
Awards and Recognition
- Excellence Award for Innovation & Continuous Improvement (Six Sigma)
- Director’s Club Award (Performance)
Extra-Curricular Activities
- BSPIN (East) Member
- isha Foundation Member
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