BALAJI VENKATESAN
Bangalore
Summary
Quality Assurance Analyst with 6+ years of experience and a strong track record at Stripe, excelling in QA program management, framework development, and cross-functional collaboration. Program managed QA launches across Legal Ops, Tax Support, Tax Filing, and five new lines of business designing frameworks from scratch and onboarding business lines into QA. Drove process improvements through structured root cause analysis, built tooling and automation initiatives to reduce manual effort, and mentored a team of QAs on methodology and professional development. Passionate about building scalable quality systems and turning audit insights into actionable business recommendations.
Overview
7
7
years of professional experience
Work History
Quality Assurance Analyst
Stripe
06.2022 - Current
- Managed QA programs across Legal Ops, TaxJar support, and tax filing, overseeing the full QA lifecycle. Developed QA frameworks from scratch for five verticals, facilitating future launches.
- Developed and executed test plans for payment processing features.
- Restructured core QA processes to standardize dispute mechanisms and reporting structures across verticals.
- Collaborated with engineering to automate QA sampling, reducing manual uploads by eight hours monthly.
- Conducted feedback exercises to analyze 11 touchpoints, delivering comprehensive RCA to senior leadership.
- Identified root causes behind 80% of QA issues and proposed project-based operational adjustments.
- Delivered detailed reports featuring trend analysis and actionable insights on a weekly, monthly, and quarterly basis.
- Guided team of QAs through mentorship programs focused on professional development.
APFS Investigation and Regulatory
PayPal
07.2019 - 06.2022
- Specialized in identifying and managing risks related to money laundering and fraud to safeguard assets.
- Executed account verification, document validation, and fraud detection to ensure regulatory compliance.
- Upskilled in limitation and disputes queues to enhance service capabilities and response effectiveness.
- Received EFX Champion (Q4 2020) and Customer Champion (Q2 2021) awards for outstanding performance.
Education
MBA - Marketing
Jain University
Bangalore01-2019
B.E - Electronics and Communication
Sri Krishna Institute of Technology
Coimbatore01-2017
Skills
- Problem solving and critical thinking
- Attention to detail
- Report analysis and audit compliance
- Quality trend analysis
- Data-driven recommendations and visualization
- Dashboard creation
- Root cause analysis (5 Whys)
- Pareto analysis
- Team mentoring and work allocation
- Bandwidth management
- Stakeholder engagement and collaboration skills
Accomplishments
- Collaborator Award - Q4 2025 (Stripe)
- Zero defect reversal score of 100% against a 99.50% target.
- Productivity rate at 112% consistently.
- Improved CDMX QA score from 85% to 98% over one year.
- Upskilled into EDD audits on a fast ramp, maintained 99% quality.
- EFX Champion - Q4 2020 (PayPal)
- Customer Champion - Q2 2021 (PayPal)
Projects
- QA Sampling Automation, Engineering partnership to automate manual case uploads across 18+ workflows., Eliminates ~8 hours monthly manual effort, rollout 05/01/26.
- SSN Redaction Tool, Detects and redacts sensitive data across text-based, scanned, and mixed PDF formats for Legal Ops., 99.09% accuracy, 476 hours saved annually (14 users), scalable to 1,360 hours (0.71 FTE) at 40 associates.
- TaxJar Dispute Dashboard, Centralized view of dispute trends, resolution times, and outcomes., Gives stakeholders and QAs real-time visibility into dispute data.
- Enablement Dashboard (LMS Integration), Integrates LMS module data so managers can track training progress and completion., Eliminates manual training tracking, surfaces skill gaps automatically.
- QA Programme RCA, Structured feedback exercise, Pareto analysis, and one-pager for senior leadership., Identified root causes, led to approved operating model change.
- Legal Ops Sampling Methodology, Recreated sampling approach after volume count error identified., Corrected audit accuracy risk, restored stakeholder confidence.
- QA Frameworks - 5 New Verticals, Built frameworks for Complaints Ops, Design, Marketing Ops, Sales Dev Ops, Managed Ops., Foundation set for QA launches across all five verticals.
Timeline
Quality Assurance Analyst
Stripe
06.2022 - Current
APFS Investigation and Regulatory
PayPal
07.2019 - 06.2022
MBA - Marketing
Jain University
B.E - Electronics and Communication
Sri Krishna Institute of Technology