BALAJI ELUMALAI

Assistant Manager/Senior Business Analyst (2018 - 2021):

• Responsible for validating securities setups, trade bookings, and daily reconciliation of positions and cash for derivative products.
• Managed the validation and processing of RTGS, AUSTRACLEAR, and NZ clear cash transactions for derivative products, including providing external instruction and advice to clients.
• Oversaw the reconciliation of cash and position transactions among bank statements, accounting systems, and IM reports.

Operations Manager (Since 2022):

• Ensure all cash transactions are processed, reviewed, and repaired before market cutoff times.
• Developed a comprehensive framework to address operational, financial, and reputational risks.
• Monitor key performance metrics to mitigate underlying risks and address any deviations.
• Conducted quarterly and annual performance appraisal workshops to track employee progress against set objectives for career growth.
• Set specific objectives for team members based on individual designations, experience, and process tenure, and documented feedback in the performance tracking tool.
• Supported annual external and internal audit and compliance reviews to ensure alignment with corporate standards.
• Led internal projects, migrations, and regularly managed client Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Represented monthly huddles and participated in weekly calls, responsible for updating daily checklists, monthly KPI and production reports, skill metrics, and training plans for new employees.
• Managed unexpected high volumes, escalations, and ad-hoc client requests to meet client expectations.
• Oversaw new client onboarding and conducted resource utilization and capacity planning accordingly.
• Managed Business Continuity Planning (BCP) requirements to ensure business continuity during contingencies.
• Conducted Root Cause Analysis (RCA) in the process and implemented controls to enhance service levels.
• Escalated issues with a significant impact on client satisfaction with a sense of urgency when necessary.

Matching trades between Citi's clearing operations and other clients, and proactively contacting counterparties to resolve any discrepancies or trade rejection issues, aiming to reconcile client trade economies efficiently.

Responsibilities:

• Extracting reports to identify non-matching trades and initiating communication with respective brokers to obtain give-up details.
• Prioritizing T+1 breaks and utilizing an escalation matrix to effectively address unmatched trades.
• Assisting in projects related to onboarding new clients for trade matching processes.
• Providing support and guidance to newcomers to enhance their productivity and process comprehension.
• Contributing to the team's efforts to achieve a top rating in customer service surveys.
• Efficiently managing a substantial workload within a deadline-driven environment while upholding quality standards.