Balaji V
Bengaluru
Summary
Senior Software Engineer with five years of experience in high-pressure environments, specializing in Product Support and Quality Assurance.
Demonstrated ability to deliver innovative solutions while streamlining processes to boost productivity. Proficient in software development, system administration, and technical support, with strong problem-solving skills and a focus on team collaboration.
Committed to ongoing skill enhancement and staying abreast of industry trends to drive organizational success.
Overview
6
6
years of professional experience
4
4
Certification
3
3
Rewards
Work History
Sr Software Engineer
Lam Research (Fortune100)
10.2021 - 08.2024
- Sr. Software Engineer with expertise in designing, implementing, and executing comprehensive test cases/plans to ensure the quality and reliability of software products.
- Handled end-to-end testing activities for products built in C/C++ code base with real-time QNX OS and Smalltalk.
- Proficient in manual and automated testing methodologies, defect tracking, and regression testing.
- Knowledge improvement and management.
- Performing Root Cause Analysis (RCA) on major escalations and issues, and being an active member of the Enhancement and Innovation team.
- Collaborated with Product Management and Service Assurance teams to manage day-to-day operations and troubleshoot network, product, and software-related issues.
- Mentor and coach team members to successfully handle customer escalations.
Associate Technical Engineer
IBM India
Bengaluru
06.2019 - 06.2021
- Company Overview: Global Technology Services, and Digital Workplace Services, India.
- Attained comprehensive knowledge across all processes in the IT Services department, ensuring consistent support.
- Provided exceptional service, earning three customer service awards last year.
- I represented IT Services in Bangalore and interacted with clients all over the globe on a regular basis.
Education
BE - Information Science Engineering
New Horizon College of Engineering
06.2019
Pre-University College (PUC) -
Narayana PU College
05.2015
Skills
- SAAS Testing, Support, & QA
- Fault Debugging & Troubleshooting
- Hardware and software installation
- Automated and manual testing
- JIRA, IPLM, HP QC, Zephyr, ServiceNow
- Analytical and problem-solving skills
- Customer Management and Project Management
- Software and hardware technical support
- Process Improvement
- Technical issues analysis
- Inbound/Outbound calling
- Technical Training Oversight
- Requirements and code review analysis
- Agile methodologies
- Escalation management
- Software development lifecycle management
Certification
- Certified in ESOL Cambridge English
- Certified in Cisco Packet Tracer
- Certified in VMware
- EHS Field/Lab Certification
- Safety training and Guidelines for semiconductor Fab
- JIRA & IPLM
Accomplishments
- Resolved product issue through consumer testing.
- Was awarded The Hall of Fame Award for IBM-DWS Bengaluru for 2 consecutive times.
- Documented and resolved various challenging issues/escalations which led to better client feedback.
- Handled the complete software cycle from requirement analysis – design – develop - test planning – defect tracking - test closure - support.
- Was rewarded by multiple customers/clients for quick support and resolution.
Languages
- English
- Hindi
- Tamil
- Telugu
- Kannada
- French
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sr Software Engineer
Lam Research (Fortune100)
10.2021 - 08.2024
Associate Technical Engineer
IBM India
06.2019 - 06.2021
BE - Information Science Engineering
New Horizon College of Engineering
Pre-University College (PUC) -
Narayana PU College
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