Balakrishna Chedde
Kurnool,AP
Summary
Dynamic Salesforce Administrator with over 3.7 years of experience in product-based and consulting environments, specializing in Salesforce Administration, CPQ, Flow automation, Service Cloud, data management, and reporting. A 7x Salesforce Certified professional recognized for exceptional collaboration with stakeholders to identify business challenges and implement scalable Salesforce solutions that enhance operational efficiency and user experience. Proven success in driving projects that align technology with business objectives to ensure maximum return on investment. Committed to continuous improvement and leveraging industry best practices to optimize Salesforce functionalities tailored to diverse organizational needs.
Overview
4
4
years of professional experience
Work History
Salesforce Administrator
Cyara India
02.2025 - Current
- Supporting and enhancing a Salesforce environment with strong focus on Salesforce CPQ. Configuring products, bundles, pricing models, and product rules to ensure accurate and scalable quoting.
- Building advanced Flows, automation, and email alerts to improve business processes.
- Creating and maintaining custom objects, fields, relationships, and data models. Designing reports and dashboards for leadership and operational insights.
- Managing data security and access controls using profiles, roles, permission sets, and sharing settings. Performing data imports, updates, and data cleansing using Data Loader.
- Writing and maintaining basic Apex classes and triggers for business-specific logic. Partnering with internal stakeholders to understand pain points and deliver practical Salesforce solutions.
- Product-Based Company
Salesforce Administrator(Contract)
Champsoft
09.2024 - 02.2025
- Onboarded new users onto the Salesforce platform by configuring custom profiles, roles, and permission sets, ensuring optimal access and data security.
- Conducted extensive data migration using tools like Data Loader and ensured data integrity. Performed metadata deployment using Change Sets and third-party tools for seamless environment transitions.
- Made integrations with the Zapier tool to automate workflows between Salesforce and external applications.
- Provided Level 2 support, efficiently resolving user queries, handling complex support tickets, and collaborating with cross-functional teams to improve user satisfaction.
- Modified page layouts to enhance user experience and optimize workflows. Onboarded and trained new users, ensuring seamless adoption of Salesforce.
Salesforce Consultant
Diabsolut
06.2022 - 09.2024
- Managed user setup, roles, profiles, and security settings to ensure system integrity and data security.
- Leveraged Azure DevOps to enhance project management processes and effectively address project tickets.
- Configured and maintained approval processes, validation rules, and formula fields to support complex logic.
- Collaborated with cross-functional teams, including Business Analysts and Project Managers, to deliver high-quality Salesforce solutions on time.
- Led the implementation of Salesforce Service Cloud, configuring assignment rules, case management, omni-channel routing and automation to streamline service processes. Created custom workflows and case escalation rules to enhance customer support efficiency.
- Expert in Flow automation, successfully solving complex use cases and streamlining business processes.
- Created comprehensive user documentation and training materials and developed detailed test plans to ensure thorough testing and validation of Salesforce customizations and configurations.
- Led the CS Cloud internal PS project, creating Success Plans, Objectives, playbooks, and task automation using flows for PSA.
- Engineered custom objects and flows within Salesforce to streamline service delivery across multiple industries, focusing on user-friendly design and efficient data management.
- Integrated Billing Central and Certinia PSA on the Peryton internal project, performing feature enablement, flow configuration, and page layout modifications.
- Conducted various Administrative tasks, including User management, Security settings, Data Management, and configuration of Salesforce features to meet business requirements.
- Managed the ESRI-SFS Salesforce demo project, integrating ArcGIS Field Maps with Salesforce Field Service via deep linking.
- Developed over 10 demo projects utilizing Field Service, Professional Services Automation, Experience Cloud, Service Cloud, CPQ, Billing, and various workflow scenarios.
- Created detailed system test plans, scenarios, test cases, and data, ensuring the quality and functionality of developed solutions before user deployment.
- Earned Salesforce Administrator certification, worked on configuration, customization, and user management.
- Managed Health Check App project, designing page layouts, reports, dashboards, objects and lookup relationships.
Education
Bachelor of Technology - B.Tech - Electrical and Electronics Eng.
St. John's College of Engineering & Technology
Kurnool05.2022
Diploma - Electrical and Electronics Eng.
TGLG Polytechnic College
Kurnool05.2019
Skills
- Salesforce Certified Administrator
- Certified Field Service Consultant
- Certified Service Cloud Consultant
- Certified Platform App Builder
- Certified AI Associate
- Trailhead Ranger
- CS Cloud
- Field Service
- Service Cloud
- Professional Services Automation PSA
- Custom Objects
- Fields
- Page Layouts
- Workflow Rules
- Validation Rules
- Reports & Dashboards
- Workflow Automation
- Process Automation
- Einstein AI
- Chatbots
- Import Wizard
- Data loader
- XL connector
- Salesforce Inspector
- Gearset
- Workbench
Timeline
Salesforce Administrator
Cyara India
02.2025 - Current
Salesforce Administrator(Contract)
Champsoft
09.2024 - 02.2025
Salesforce Consultant
Diabsolut
06.2022 - 09.2024
Diploma - Electrical and Electronics Eng.
TGLG Polytechnic College
Bachelor of Technology - B.Tech - Electrical and Electronics Eng.
St. John's College of Engineering & Technology
Certifications
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I
- Certified Field Service Consultant
- Certified Service Cloud Consultant
- Certified Platform App Builder
- Certified AI Associate
- Certified AI Specialist
- 3x Trailhead Ranger
Hobbies and Interests
- Dancing
- Playing Games
- Singing