BALAKRISHNA PACHIYAPPAN
Dubai
Summary
Accomplished Managing Partner at DIGI INFO TRADING FZ LLC, excelling in IT & Technical Support Management and Customer Service Leadership. Spearheaded vendor negotiations and enhanced customer trust, driving 24/7 support excellence. Proven track record in strategic operations and team leadership, ensuring informed purchasing decisions and ethical service delivery.
Overview
19
19
years of professional experience
Work History
Managing Partner
DIGI INFO TRADING FZ LLC
Dubai
01.2021 - 01.2025
- Service Provider –Time attendance, Access Control, Document System Software, Payroll, HR, Complete Web based Software Service provider, Complete IT Software related solutions, procurement, import operations. Managed international suppliers, vendor negotiations, customer service teams, and regulatory compliance.
- Dedicated to delivering trusted services and ensuring customers invest in products based on long-term trust, reliability, and value. Committed to ethical service delivery and purchase products with complete confidence.
Managing Partner
Digi Info Computers LLC
Dubai
01.2008 - 01.2021
- Managed IT services company: operations including assigning schedules, supervising technical teams, ensuring customer satisfaction, conducting site inspections, handling AMC renewals, and recommending product and service upgrades. Up-gradation of product and Services for yearly Contract – offering multiple visit and add-on Services based on Contract.
- Clearly positioned as an IT Support & Customer Service Highlighted value-added services and best AMC (Annual Maintenance Contract) offerings, Emphasized how you made Digi products valuable for customers.
- Customer-focused: Building customer relationships based on trust, and guiding clients to purchase products with complete confidence. Leadership & integrity focused. Committed to ethical service delivery and trust-based product solutions, ensuring customers make informed and confident purchasing decisions.
- Strong wording aligned with UAE IT services & support roles
- IT Support Manager / Head, Customer Service Manager
- AMC / Contract Management roles
Technical Support Analyst & Customer Service
Raydox Technologies FZ LLC
Dubai
01.2006 - 01.2008
- Maintaining Clients data base, Regular Visits for Support and Service, 24/7 Support, Provided technical support for IT systems, resolved software and hardware issues, and maintained high customer satisfaction.
- Leadership & integrity focused. Committed to ethical service delivery and trust-based product solutions, ensuring customers make informed and confident purchasing decisions.
Skills
- IT & Technical Support Management
- Customer Service Leadership & CRM
- Procurement & Vendor Negotiation
- Export–Import & Logistics Operations
- Business Operations & Strategy
- Team Leadership & Communication
Emirates Id
784-1975-9407093-6, 01/19/24, 01/18/26
Addresses
Spain Cluster T10, International City, Warsan, Dubai, UAE
Contact Numbers
+971 55 539 8175, 00971501450875, +971 55 903 7835, +971 55 539 8175, 00971501450875, +971 55 903 7835
Languages
- Hindi
- Tamil
- Kannada
- Malayalam
- English
- Hindi
- Tamil
- Kannada
- Malayalam
References
Local sponsor references can be provided upon request.
Phone
+971 55 539 8175, +91 73051 41860, +91 63745 6283
Personal Information
- Passport Number: P3361723
- Passport Expiry Date: 08/01/26
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Native
Native
Timeline
Managing Partner
DIGI INFO TRADING FZ LLC
01.2021 - 01.2025
Managing Partner
Digi Info Computers LLC
01.2008 - 01.2021
Technical Support Analyst & Customer Service
Raydox Technologies FZ LLC
01.2006 - 01.2008