Bala Krishna Sirigada
Hyderabad
Summary
Over 15 years of experience in retail logistics, specializing in inventory management, audits, order management, and transport coordination. Proven track record in process implementation and effective use of SAP in retail operations. Strong leadership skills demonstrated through proactive management of daily operations and resolution of customer and employee issues. Excellent interpersonal communication and multitasking abilities enhance team performance and customer satisfaction.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Logistics Executive
Rorosaur Foodtech Private Limited
Hyderabad
09.2025 - Current
- Managed order processing for timely fulfillment and customer satisfaction.
- Utilized ERP systems to track inventory levels and order status.
- Handled customer inquiries regarding order status and delivery timelines.
- Resolved customer issues related to order placement, pricing discrepancies, shipping delays.
- Generated reports on order status, inventory levels, delivery times, and other metrics related to order management.
Department Manager Admin and Accounts
Infiniti Retail Limited
Hyderabad
09.2024 - 09.2025
- Processed utility bills and managed store accounts efficiently.
- Executed petty cash handling with accuracy and accountability.
- Conducted GL reconciliations to ensure financial accuracy.
- Oversaw store administration to maintain operational effectiveness.
Back Dock Controller
Infiniti Retail Limited
Hyderabad
09.2017 - 09.2024
- Managed store inventory to ensure accurate stock levels.
- Processed orders through the Order Management System for timely fulfillment.
- Received stocks and generated Goods Receipt Notes via SAP.
- Coordinated logistics to optimize delivery and customer satisfaction.
- Oversaw physical inventory counts and reconciled discrepancies promptly.
- Monitored inventories on computer to generate accurate reports.
Senior Customer Service Associate
Reliance Trends
04.2015 - 05.2017
- Petty Cash handling, Goods inward and outward, Consumables PO creation, Utility bills processing.
Sr. CSA
Reliance Living
02.2011 - 07.2014
- Responsible for store opening and closing as per schedule. Handling team and monitoring the sale target and guide them achieving them successfully. Providing the required reports by my superior on time.
Customer Service Representative
Blue Dart
09.2007 - 08.2010
- Delivery And Pickup of shipments.
Education
B.Com - Commerce
DR. B R AMBEDKAR OPEN UNIVERSITY
HyderabadSkills
- Order management and inventory control
- Logistics and dispatch coordination
- Store operations oversight
- SAP expertise
- MS Office applications
- Account management
Projects
OMS launch, 1129 Days, Last Mile Delivery Management System launch. And trained rest of colleagues.
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient
C2
Telugu
Native
Native
Certification
Basic IT Applications - CII
Timeline
Logistics Executive
Rorosaur Foodtech Private Limited
09.2025 - Current
Department Manager Admin and Accounts
Infiniti Retail Limited
09.2024 - 09.2025
Back Dock Controller
Infiniti Retail Limited
09.2017 - 09.2024
Senior Customer Service Associate
Reliance Trends
04.2015 - 05.2017
Sr. CSA
Reliance Living
02.2011 - 07.2014
Customer Service Representative
Blue Dart
09.2007 - 08.2010
B.Com - Commerce
DR. B R AMBEDKAR OPEN UNIVERSITY