Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Contact Address
Timeline
Generic

Balakrishna Vijayakumar

Chennai

Summary

Dynamic Account Support Specialist with established customer service and application processing skills at ApplyBoard. Proficient in problem-solving and stakeholder collaboration, I have improved student success through effective communication and training. Dedicated to providing superior support, I excel in high-pressure situations, while fostering healthy interpersonal relationships.

Overview

3
3
years of professional experience

Work History

Account Support Specialist

ApplyBoard
Chennai
07.2023 - 01.2025
  • On a daily Basis, represent the company to promote the platform and services to the business partners.
  • Serving the business partners with primary task of helping them with student applications and making sure to deliver A+ service experience.
  • Be a single point of contact with the assigned business partners, providing top-notch, dedicated support via calls, WhatsApp, and emails.
  • Proactively work with internal and external stakeholders to ensure student success.
  • Train and guide the business partners to improve the quality of students' application resulting in student success in international forum and creating a win-win for both company and the business partners.
  • Quick solving the errors by analyzing the issue and providing timely solutions to the business partners.

Case Processing Officer

Universal Immigration
Chennai
01.2022 - 12.2022
  • Understanding the firm's main process of Canadian immigration documents and assisting in the processing of documents from start to finish.
  • Understanding the Canadian immigration system regularly and vigilantly performing the tasks required for application processing.
  • Primary task was to assist the clients on their immigration forms and documents as directed by supervisor on day-to-day basis.
  • To coordinate and maintain communication with the clients for missing information/corrections while filling the forms.
  • Also, to coordinate with the team at the head office in Canada regarding any client issues or application concerns.
  • To adhere to the supervisor during the learning period and progressively work independently on the application forms.

Education

Bachelor of Science - Biochemistry

SRM Arts And Science College
Chennai
04-2020

High School Diploma -

Hussain Memorial Matric Hr Sec School
Chennai
03-2015

Skills

  • Customer service
  • Application processing
  • Client communication
  • Issue resolution
  • Stakeholder collaboration
  • Document management
  • Analytical thinking
  • Problem solving
  • Time management
  • Interpersonal skills
  • Product knowledge
  • Effective communication
  • Salesforce experience

Accomplishments

  • Performer of the Month - May 2024, ApplyBoard
  • Met the monthly targets and claimed incentives in 15 out of 19 months at the previous organization

Languages

Tamil
First Language
English
Advanced (C1)
C1

Contact Address

Bala Krishnan

A3 3rd floor, RC Ashok Villa apartments, Cholambedu road, Thiruvengadam Nagar, Ambatttur, Chennai - 600053

Timeline

Account Support Specialist

ApplyBoard
07.2023 - 01.2025

Case Processing Officer

Universal Immigration
01.2022 - 12.2022

Bachelor of Science - Biochemistry

SRM Arts And Science College

High School Diploma -

Hussain Memorial Matric Hr Sec School

Similar Profiles

CREATE PROFILE
Balakrishna Vijayakumar