Hi, I’m
BALAKRISHNA N
Real Eastate ,Hospitality , Projects & Facility Operations
Bengaluru,KA
Summary
With over 14+ years of experience in hospitality facility management, specializing in soft and hard services, transportation, cafe operations, real estate project management, and helpdesk operations. Skilled in budgeting, procurement, contracts, and vendor governance. Experienced in leading high-end workplace fit outs and Design & Build projects, with a strong focus on employee engagement and operational efficiency. Adept at resolving project claims, driving safety compliance, and delivering cost-effective solutions.
Overview
14
years of professional experience
6
years of post-secondary education
2
Certifications
5
Languages
Work History
Tekion India Private LimitedBangalore Urban, IN
Associate Manager - Real Estate & FM Ops.
11.2022 - Current
Job overview
- Company Overview: Tekion Corp is a cloud tech company transforming automotive retail with its next-gen platform, Automotive Retail Cloud (ARC)
- Spearheaded the development of a 2.5 lakh sq ft state-of-the-art office facility delivering modern infrastructure aligned with Tekion's brand and operational goals
- Efficiently managed the ongoing operations of the existing 10 lakh sq ft workspace
- Redesigned and optimized the operations framework to support the expanded facility, covering cafeteria, transportation, helpdesk, soft services, and hard services
- Introduced improved processes and policies to drive operational excellence
- Adopted a data-driven approach to enhance transport efficiency, monitor employee footfall, analyze cafeteria consumption vs wastage, optimize pantry utilization, and streamline other key operational areas
Tekion India Private LimitedBangalore Urban, IN
Associate Manager - Real Estate & FM Ops.
05.2022 - 08.2023
Job overview
- Company Overview: Tekion Corp is a cloud tech company transforming automotive retail with its next-gen platform, Automotive Retail Cloud (ARC)
- Managed real estate projects for Tekion India Private Limited, coordinating with various stakeholders and vendors to ensure timely completion and quality standards
- Played a key role in procuring necessary materials and services for the real estate projects, negotiating contracts and managing budget allocations effectively
- Oversaw facilities operations, ensuring that all properties maintained high standards of cleanliness, security, and functionality
- Provided leadership and mentorship to a team of facilities management staff, fostering a collaborative and efficient work environment
- Utilized my expertise in real estate operations to drive cost savings initiatives and optimize facility management processes, contributing to overall company success
CBRE South Asia Pvt LtdBangalore Urban, IN
Assistant Facilities Manager
10.2015 - 05.2022
Job overview
- Company Overview: CBRE is a global leader in commercial real estate, offering investment, research, and property management services with unmatched reach and expertise.
- Managed soft services including housekeeping, cafeteria management, and security services at CBRE South Asia Pvt Ltd
- Responsible for overseeing facilities management tasks and ensuring that important data was accurate and up to date
- Managed transportation services, coordinating vehicle schedules and ensuring efficient transport for employees
- Certified Trainer for Loss Prevention System, conducting training sessions for staff to prevent and mitigate losses within the facility
- Supported procurement processes and assisted with cafe planning, utilizing organizational skills to streamline operations and improve efficiency
Pizza HutBangalore Urban, IN
Customer Services Representative
02.2010 - 06.2014
Job overview
- Company Overview: Pizza Hut is a global restaurant chain specializing in delicious pizzas and other Italian-American cuisine. Deliver hot & fresh meals to doors.
- Providing exceptional customer service by taking food orders and ensuring the dine-in setup meets hospitality standards
- Utilizing strong communication skills to provide high-quality customer service in a multi-national restaurant setting
- Managing inventory and ensuring necessary support is provided in the kitchen area when needed
- Taking responsibility for smooth operations and ensuring customer satisfaction through prompt and efficient service
- Demonstrating strong problem-solving skills to handle customer inquiries and resolve issues in a timely manner
Education
Annamalai UniversityBengaluru, IN
Bachelor of Computer Application
08.2021 - 05.2022
University Overview
Directorate of Distance Education
Government Polytechnic ImmadihallyBengaluru, IN
Diploma from Computer Science and Engineering
08.2011 - 05.2016
University Overview
Board of Technical Education
Skills
Hospitality, Soft Service & Cafe operations
Budget Planning & Forecasting
Cafe, Transport & other FM Automation Tool
MEP & BMS Operations & AMC
Team Building & Leadership Skills
Microsoft Tools & AI
Vendor Management & Rationalizing
Compliance & ISO audits
Project & Facility Ops Management
Procurement, Sourcing & Contracts
D&B / Interior/ Fit-Out Work
Client /Stakeholder Engagements & Space Planning
Certification
IOSH Managing safety at workplace NIST May 2017
Interests
Bike riding, Cooking, Reading books, Listen music
Accomplishments
- Project Delivery and Operations Planning Jul 2022 Y -2024, Led an End-to-End Project Leadership initiative for a Real Estate Projects Hospitality Facility Ops, successfully constructing a massive 25 Lakh square feet project. Designed and built innovative spaces including a 2400 seating facility, 800 seating café, office gym, workstations, collabs, and meeting rooms. Coordinated with PMC and DB partners to ensure efficient operations on site for maximum productivity.
- Seamless Space Transition: Project to Operations Dec 2024 Y2022- Successfully coordinated the takeover of a 1.10 Lakh square feet floor in a real estate project. Implemented ABC Analysis, Accountability Matrices, and Accessibility strategies to ensure smooth operations. Utilized Account-based Marketing techniques to maximize results. Demonstrated active listening skills to effectively communicate with key stakeholders and ensure project success.
CAREER ASPIRATION
In the next 3 years, I aim to implement data-driven solutions that optimize facility operations, streamline processes, and improve decision-making for company success.
FAVOURITE QUOTE
- Focus on the role, not the individual & Build your success with the blocks you already have. ~ My Ex- Leaders -
- Ian Stable Ford
Timeline
Associate Manager - Real Estate & FM Ops.
Tekion India Private Limited
11.2022 - Current
Associate Manager - Real Estate & FM Ops.
Tekion India Private Limited
05.2022 - 08.2023
Annamalai University
Bachelor of Computer Application
08.2021 - 05.2022
Assistant Facilities Manager
CBRE South Asia Pvt Ltd
10.2015 - 05.2022
Government Polytechnic Immadihally
Diploma from Computer Science and Engineering
08.2011 - 05.2016
Customer Services Representative
Pizza Hut
02.2010 - 06.2014