Balakrishnan Janardhanan
Senior Manager - Operations
Bengaluru,KA
Summary
Accomplished Senior Operations Manager at Reward360 Global Services Pvt Ltd, adept in strategic planning and employee coaching. Spearheaded process improvements, boosting productivity by 20%. Expert in cross-functional coordination and data-driven decision-making, fostering operational excellence and team engagement. Proven leader with a focus on cost reduction and resource optimization.
Enthusiastic Senior Operations Manager offering [9]-year background overseeing production of goods and provision of services in [Administration & Facility Management]. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
9
9
years of professional experience
6
6
Languages
Work History
Senior Operations Manager
Reward360 Global Services Pvt Ltd
06.2016 - Current
- Oversaw daily operations to enhance efficiency and streamline workflows.
- Developed and implemented process improvements to optimize resource allocation.
- Mentored team members to foster skill development and operational excellence.
- Collaborated with cross-functional teams to align strategic initiatives with operational goals.
- Coordinated project management efforts to ensure timely completion of deliverables.
- Facilitated training sessions to improve team productivity and adherence to best practices.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Oversaw successful integration of cutting-edge technology into daily operations, enhancing efficiency and productivity.
Education
BBA - BBA
AIIMS Chitradurga
04.2001 -
Skills
Operations management
KPI tracking
Strategic planning
Employee coaching
Cost reduction
Logistics management
Workforce planning
KPI reporting
Standard operating procedures
Productivity improvement
Forecasting
Operational excellence
Key performance indicators
Transportation management
Safety management
Facility management
Distribution management
Budget administration
Procedure optimization
Employee engagement
Cross-functional coordination
Data analysis
Decision-making
Self motivation
Goal setting
Data management
P&L management
Team leadership
Problem-solving
Time management abilities
Operations oversight
Problem-solving aptitude
Multitasking
Customer relations
Staff development
Customer service management
Professionalism
Recruitment
Cost control
Attention to detail
Staff training/development
Employee relations
Customer service
Multitasking Abilities
Adaptability and flexibility
Effective leader
Calendar management
Department oversight
Business growth initiatives
Hiring and onboarding
Time management
Timeline
Senior Operations Manager
Reward360 Global Services Pvt Ltd
06.2016 - Current
BBA - BBA
AIIMS Chitradurga
04.2001 -