BALAKRISHNAN S

File Share and Print Support:

• Administering shared file servers to ensure availability, reliability, and security of file storage services.
• Implementing and managing Microsoft DFS (Distributed File System) and File Server Resource Manager (FSRM).
  Managing new File share creation, Quota management, Replication services and DR setup.
• Managing print servers and printer configurations to provide reliable printing services to users across the organization.
• Providing technical support and troubleshooting for file and print services, resolving issues promptly to minimize downtime and disruptions.
• Collaborating with other IT teams to integrate file and print services with other systems and applications as needed.
• Experienced in orchestrating monthly server patching activities to fortify system defenses and maintain optimal performance in alignment with security protocol.
• Proficient in using Beyond Compare tool for File data migration process.

Windows and Android Devices Support:

• Device management for windows 10/11 desktop, laptop (NGD and Autopilot) via Microsoft Intune and Windows AD, Samsung phone and Tabs (COPE & BYOD) through SOTI, KNOX and Intune, Print & File servers, adhering to ITIL processes for efficient incident and service request management via ticketing tool, call, chat, or email.
• Resolving escalated technical issues related to Desktop and Android devices, including system crashes, hardware failures, and software conflicts.
• Managing autopilot devices using Microsoft Intune Admin Center.
• Responsible in raising support cases with third party vendor if the reported issue is out of our support (Vendors: Microsoft, Lexmark, Zscaler, O2).
• Experienced in deploying and managing mobile devices with SOTI, ensuring efficient device management, security compliance, and streamlined mobility solutions.
• MDM (Mobile device management) technical troubleshooting.
• Diagnosing and fixing Mac and iOS devices (JAMF).
• Collaborating with Level 1 and Level 2 support teams to provide guidance and assistance in troubleshooting complex technical problems.
• Conducting training sessions and workshops for end-users on best practices for using Desktop and Android devices, improving user knowledge and productivity.
• Documenting support activities, including troubleshooting steps, resolutions, and recommendations, ensuring accurate and up-to-date records of support incidents.
• Developing and implementing Standard Operating Procedures (SOPs) to streamline processes, enhance consistency, and ensure compliance with organizational standards.
• Publishing statistic and monthly reports.

Desktop and Server Support Engineer:

• Installing, upgrading and troubleshooting of operating system
• Configuring and supporting mail clients like MS outlook and outlook express
• Adding users and computers in the domain controller
• Installing and troubleshooting application software and its connectivity
• Generate/retain server and system backups, data recovery through an application software
• Monthly asset details reporting and raising PO for new assets
• Configuring AD, DHCP servers and maintaining user level access control
• Overall maintenance of small office workstations, printers, scanners and LAN (Wifi) connections
• Setup security policies for users and updating client machine monthly patches
• Replacing hardware failures

• Installing operating systems and configuring the peripherals, components and drivers
• Responsible for installing, maintaining and supporting network communication (LAN&WAN)
• Diagnosing Hardware problems and installing new devices
• Technical Support to the end users, maintaining user access permission level and controls
• Cabling and crimping for small office LAN connection
• Configuration and troubleshooting of outlook and exchange servers
• Tracking regular backup and restore of (.pst) files for outlook mail
• Installation and configuration of XP/VISTA/WIN7/WIN8
• Installing, configuring & securing by deploying Antivirus