Summary
Overview
Work History
Education
Skills
Professional Chess Player
Certification
Accomplishments
Work Availability
Timeline
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Balakrushna Patro

Balakrushna Patro

Senior Scrum Master
Bangalore

Summary

To be an active employee who contributes to the Mission, Vision, and Values of the company, and to interact, on a professional level with other employees.

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Well-versed in building positive relationships with customers and other stakeholders.

Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.

Professional Summary:

Having 17+ years of IT experience and 4 yrs as a Scrum master in Data Warehousing Development and enhancement projects using ETL in Banking & Finance Domains.

CSM and SAFe 6.0 Certified Professional.

Having experience in driving issue resolution, track project risks and manage them effectively.

Having experience in maintaining effective communication with customer and stakeholders.

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

17
17
years of professional experience
14
14
years of post-secondary education
1
1
Certificate
1
1

Technical Service Manager

Work History

Senior Scrum Master

Tek Systems Global, Services Pvt Ltd
Bangalore, Karnataka
08.2021 - Current
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Complete Knowledge of Process and workflow of my current project where I have played active role in client requirements.
  • Proficient in playing Scrum Master and Techno functional role.
  • Interacting with business team to troubleshoot queries in critical requirements.
  • Worked in Agile methodology as well as waterfall model.
  • Ambitious and Mindful with Strong Organizational Skills
  • Adaptable and Agile
  • Receptive and Resourceful
  • Conflict Resolution and De-Escalation with an Outcome focused leader
  • A proactive team player and excellent ability to understand other’s point of view
  • Ability to positively Influence and negotiate and a natural relationship builder
  • Creative Thinker and Clear Communicator.
  • Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
  • Collaborated with Product Owners to develop clear product roadmaps and ensure timely release of high-quality deliverables.

Senior Scrum Master

Tek Systems Global Srvices Pvt Ltd, Client: JB Hun
Bangalore, Karnataka
08.2021 - 03.2022
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Managed work and project responsibilities by assigning tasks to internal individuals and external teams.
  • Worked effectively with multiple Scrum teams both internally and off-shore.
  • Worked in Tableau Dashboards for Financial Reconciliation between Peoplesoft and Tableau.
  • Managed SOW for entire GE engagement.
  • Be SPOC for any escalations between Onsite and Offshore Teams.
  • Partnered with project team members to identify and quickly address problems.
  • Championed change management initiatives, guiding teams through successful transitions to new methodologies and techniques.

Scrum Master and Support Analyst

GAVS Technologies
Bangalore
09.2020 - 07.2021
  • Pulse PCE project is all about application operations and application maintenance for EDW (Enterprise Datawarehouse).There are a. total of 68 applications that pass-through EDW layer, legacy applications and a smooth flow has to be established on daily basis in production environment.
  • Worked as Scrum Master cum Deployment specialist and knowledge facilitator of various critical applications between Onsite and Offshore teams.
  • Responsible for technical deliverables of major applications from end-to-end perspective
  • Aware of deployment process of ongoing project
  • Have taken ownership of end to end deployments for almost all applications.
  • Maintain product backlog and prioritize user stories for sprint backlog
  • Responsible to prepare critical business reports daily and send them to client on time
  • Extensive level of code debugging and investigating data and provide them to client with in SLA.
  • Have worked on Tivoli Scheduler, Unix and Control center as well
  • Responsible for approving the signing off the offshore deliverables demo
  • Have excellent verbal and written skills, especially with regards to presenting findings to both technical and non-technical audiences
  • Worked with Abinitio COE team for all technical deliverables cum Support for any failure of jobs in ongoing project
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
  • Supported users with software, hardware and network issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.

SCRUM MASTER

Premier INC
Bangalore
09.2020 - 07.2021
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
  • Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Shielded scrum team from external interference for optimal productivity and success of Agile process.

Senior Software Engineer

Luxoft India LLP
Bangalore
05.2019 - 03.2020
  • Trained and mentored junior developers and engineers, teaching skills in Abinitio and Datawarehouse and working to improve overall team performance.
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Practiced and encouraged respectful and transparent communication in interactions.

Assistant Manager

Vodafone India Services Pvt Ltd
Pune
07.2018 - 05.2019
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Led Deployment into production department of Vodafone India.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Strengthened operational efficiency to remain cost-effective while maintaining quality service.

Abinitio and SQL Developer

Wipro Technologies
Pune
10.2014 - 09.2017
  • FFS comprises of 3 modules viz.CDA, J2B and LM.CDA is Common Data Acquisition
  • It receives data from various sources like FLEX, FMS, FAEM and LM CDA
  • It applies business validations and prepares load ready journals for J2B process. CDA consists of two processes namely CDA toolkit and core CDA.
  • Toolkit process consists of parse map and L2G mapping and is responsible to convert all LVLF and LVSF files into SVSF formats to be loaded into J2B
  • Core CDA consists of CDA validation and CDA feed load
  • It creates load ready file for J2B posting
  • Once J2B process is initiated, it converts journals into balances and loads them into five CRM tables.
  • J2B process involves posting, revaluation, translation, ADB calculation (MTD,QTD,YTD),roll forward, and unpost
  • Once data is in five CRM tables than LM extracts those data enriches them as per business requirements and prepares the report for end user
  • Worked as a Knowledge facilitator between onsite and offshore teams and acted as a bridge to impart thorough knowledge in entire module of FFS
  • Extensive involvement in L3 Support in 3 important modules of FFS
  • Responsible to impart KT to every new individual and groom them to a proficient level
  • Created optimal technical solutions to user needs with in-depth system analysis.
  • Analyzed existing SQL queries to identify opportunities for improvements.
  • Documented analysis results and provided performance improvement feedback.
  • Followed standard practices for migrating changes to test and production environments.
  • Developed reusable components for exploitation in coding and documentation.
  • Implemented system enhancements to design and develop solutions to address problem reports.
  • Resolved complex business issues, proposing long-term solutions to avoid repeat problems.

Consultant

Citi Bank Inc, Polaris Financial Technology
Hyderabad
11.2012 - 10.2014
  • Collaborated with teams to define, strategize and implement marketing and web strategies.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Coordinated with Onsite teams across globe for all mapping documents to effectively gather requirements from onsite coordinator and pass on best of knowledge to developers.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Delivered services to customer locations within specific timeframes.
  • Resolved problems, improved operations and provided exceptional service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Optimized graph run time by about three min using various optimization techniques in Abinitio.
  • Acted as liaison between development and testing team for Requirements.
  • Conducted research, gathered information from multiple sources and presented results.

Senior Software Engineer

Citi Bank Inc, Mahindra Satyam, Nil
Hyderabad
03.2011 - 07.2012
  • The main objective of the project is to achieve maximum profitability for end user.
  • Customer Metrics and Profitability is necessary to assess overall profitability of client relationships and prospective clients across CBG business, identify, and measure performance of CBG customers
  • The customer profitability gets customer contract information from customer hub and their demographic information from manual feeds
  • Involved in requirement gathering and prepared Technical design document by attending meeting with clients.
  • Supporting UAT and Prod team to resolve CRs and working as key member in handling every issue
  • Interacting with business team to troubleshoot queries in critical requirements.
  • In-Memory Joins and parallelism techniques for maximum usage of cache memory
  • Day to day interaction with onsite coordinators to review progress of work.
  • Excellent interpersonal skills to interact with technical leads, developers, and QA team members.
  • Strong knowledge in ETL and Data warehousing concepts.
  • Worked with project managers, developers, quality assurance and customers to resolve technical issues.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Provided technical support using knowledge of complex technology to solve problems and support new projects.

Education

MBA - Finance

RTU/VIME
Vivekananda Institute Of Management And Education
11.2012 - 10.2013

B.Tech in Electronics And Telecommunications - Electronics And Telecommunnications

Gandhi Institute Of Engineering And Technology
Gunupur,Orissa,India
08.2003 - 04.2007

12th - Science

Khallikote Autonomous College
Berhampur,Orissa,India
08.2000 - 03.2002

High School Diploma -

MAV SCHOOL
Berhampur,INDIA
03.1992 - 03.2000

Skills

    Development team trainings

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Professional Chess Player

I have a deep interest in the field of Chess which I have been playing since 2010.I have achieved a rating of 2100 in chess.com website in the form chess tactics.

Certification

SAFe Agilist

Accomplishments

  • Supervised team of 55 staff members.
  • Collaborated with team of 30 in the development of Runway Engineers Team.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

SAFe Agilist

05-2023

Senior Scrum Master

Tek Systems Global Srvices Pvt Ltd, Client: JB Hun
08.2021 - 03.2022

Senior Scrum Master

Tek Systems Global, Services Pvt Ltd
08.2021 - Current

SCRUM MASTER

Premier INC
09.2020 - 07.2021

Scrum Master and Support Analyst

GAVS Technologies
09.2020 - 07.2021

Senior Software Engineer

Luxoft India LLP
05.2019 - 03.2020

Assistant Manager

Vodafone India Services Pvt Ltd
07.2018 - 05.2019

Abinitio and SQL Developer

Wipro Technologies
10.2014 - 09.2017

MBA - Finance

RTU/VIME
11.2012 - 10.2013

Consultant

Citi Bank Inc, Polaris Financial Technology
11.2012 - 10.2014

Senior Software Engineer

Citi Bank Inc, Mahindra Satyam, Nil
03.2011 - 07.2012

B.Tech in Electronics And Telecommunications - Electronics And Telecommunnications

Gandhi Institute Of Engineering And Technology
08.2003 - 04.2007

12th - Science

Khallikote Autonomous College
08.2000 - 03.2002

High School Diploma -

MAV SCHOOL
03.1992 - 03.2000
Balakrushna PatroSenior Scrum Master