BALAKRUSHNA SABAT

• Have 14 years of IT experience in project delivery ensuring delivery excellence, overseeing the delivery of software solutions, ensuring successful project execution and customer satisfaction
• Experience in people management and team management
• Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
• Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
• Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
• Experience in product development and delivery
• I have a track record of successful project execution and customer satisfaction
• Implemented data-driven decision-making processes, leading to more informed strategic choices and improved overall performance metrics.
• Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
• Responsible for taking care of more than 100 corporate clients on their Virtual account transaction daily.
• Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Handled High-Value customers and clients to assist lower-level employees and maintain excellent customer service.
• Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
• Created various dashboard to track the payment processing using Appdynamics.
• Worked on configuration and development of APIs in Barclays Cloud.
• Application Support (L2 and L3).

● Analyzing Production issues and providing prompt resolutions.

● Monitoring scheduled batch jobs and fixing abends.

● Responsible for incident resolution and raising problem record whenever applicable.

● Engaging with all business users/ stakeholders to understand their issue.

● Coordinates with users and different teams to resolve technical support issues.

● Debugging of existing modules to find root cause of an issue, fixing them and implementing the change in PROD environment.

● Providing out of office support for critical issues.

● Development and administration of the database for this application.

● Post-production project support during warranty period for issues with the Oracle database packages and procedures.

● Coordination with different Business Unit heads on their Market Analysis and assistance on tracking of their Order conformation and Purchase Orders.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Improved system performance by identifying and resolving technical issues in a timely manner.
• Completed software updates and assessed security patches for optimized computer use.
• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Developed custom software solutions for various business needs, resulting in improved productivity.
• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Conducted regular system audits to ensure compliance with industry best practices and regulatory requirements.
• Implemented networking and server changes to meet client budgets and needs.
• Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.

• The application used to track the drug sales and business performances of different business units as well as for the forecasting of market trends
• Responsible for interaction with business stakeholders for requirement gathering and delivery management
• Developing Tableau reports to provide clear visualizations of various user specific KPIs
• Connecting Tableau server to publish dashboard to a central location for portal access
• Accessing and transforming massive datasets through filtering, grouping, aggregation, and statistical analysis
• Generating the test plan specifying an overview of testing approach and testing strategy
• Consultation with business users during user acceptance testing (UAT)
• Application Support - L2 & L3