Summary
Overview
Work History
Education
Skills
Additional Information
APPLICATIONS worked
Hobbies
Timeline
BusinessDevelopmentManager

Balakumaran Sethuraman

Banking operation analyst
puducherry

Summary

Dynamic Banking Operation Analyst with a proven track record at Accenture, excelling in risk management and data analysis. Spearheaded automation initiatives, enhancing productivity and optimizing workflows. Recognized for improving communication across departments and delivering actionable insights that supported business growth. Adept at multitasking and driving process improvements in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Banking Operation Analyst

Accenture
01.2022 - Current
  • Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
  • Supported supervisor and associated team members to maintain system functionality.
  • Supported business growth by providing insightful recommendations based on detailed market research and competitor analysis.
  • Created and managed operational databases to store and track data and maintain accurate information.
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.

Transaction Risk Investigator

Amazon
03.2019 - 03.2020
  • Conducted thorough investigations for suspicious transactions, reducing financial risks and potential losses.
  • Collaborated with cross-functional teams to improve fraud detection strategies and minimize organizational risk exposure.
  • Prevented significant financial losses by identifying high-risk accounts and initiating appropriate countermeasures.
  • Increased team productivity through continuous process improvement initiatives focused on task automation and resource optimization.
  • Train Customer Service and Merchant-Facing Departments on best practices for how to handle potentially fraudulent transactions or high-risk products.
  • Determine existing fraud trends by analyzing transaction patterns, direct fraud management operational strategies, and monitoring real-time queues, and identify high-risk transactions within the business portfolio.

Customer Service Executive

[24]7.ai
10.2017 - 05.2019
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Bachelor of Engineering Technology - Computer Science

MAM College of Engineering And Technology
Trichy
04.2001 -

Skills

Risk management

Additional Information

CAPITAL ONE - Banking operations

AMAZON (India, Singapore, malaysia, Canada, UK, US Marketplaces) - Fraud Investigator

SEARS - Sales and support

OPTUS - Billing and technical support


APPLICATIONS worked

E4A

NAUTILUS

DATA NAVIGATOR

CMSE

ENGAGMENT MANAGEMENT

TRIPS

PROFILE PRODUCTION

HONEY COMB

MASTERCARD CONNECT

VISA

DISCOVER

SLACK

RETAIL BRANCH EMULATOR

CITRIX

Hobbies

Travelling

Badminton

Cricket



Timeline

Banking Operation Analyst

Accenture
01.2022 - Current

Transaction Risk Investigator

Amazon
03.2019 - 03.2020

Customer Service Executive

[24]7.ai
10.2017 - 05.2019

Bachelor of Engineering Technology - Computer Science

MAM College of Engineering And Technology
04.2001 -

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Balakumaran SethuramanBanking operation analyst