Balambika Pothinindi
Process Specialist
Bengaluru
Summary
Dynamic Process Specialist at Infosys BPM with expertise in fraud detection and prevention. Proven track record in process analysis and client relationship building, implementing strategies that enhanced operational efficiency. Skilled in multitasking and continuous improvement, I excel in delivering actionable insights and training teams to uphold high standards of accuracy and compliance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Process Specialist
Infosys BPM
02.2020 - Current
- Proactively investigate potential fraudulent activities by conducting thorough analysis of transactions and providing detailed reports to management for immediate action, ensuring timely identification of risks.
- Identify theft in check transactions by verifying customer transaction histories, analyzing discrepancies in their behaviors, and flagging any anomalies for further investigation.
- Conduct in-depth verification of check transactions by analyzing customer history, deposits, and transaction attributes, ensuring consistency and legitimacy across all payments to mitigate fraudulent risks.
- Detect fraudulent check by identifying and isolating discrepancies, promptly alerting clients about suspicious activities, and providing actionable recommendations to safeguard their financial transactions.
- Collaborate with internal teams to rectify operational errors through rigorous quality control measures, ensuring accurate and error-free check processing and enhancing overall workflow efficiency.
- Develop and implement fraud prevention strategies by designing proactive measures, optimizing business processes, and introducing safeguards that reduce the risk of future fraudulent activities.
- Conduct training sessions for new team members, imparting knowledge on fraud detection techniques, internal processes, and best practices, ensuring high-level proficiency and consistency within the team.
- Track and document counterfeit check activity by maintaining hourly counts and preparing detailed counterfeit data reports in alignment with client requirements, ensuring transparency and accurate reporting on both a daily and monthly basis.
Process Analyst
Infosys BPM
07.2018 - 02.2020
- Review account details and balance to ensure all customer information is up-to-date, identify any discrepancies, and assess whether any action is required to resolve account issues.
- Oversee the three sub-processes in account recovery for debit card services, including adding restrictions, removing restrictions, and handling account closures, ensuring smooth and efficient account management.
- If a customer's account maintains a negative balance even after prior notification, implement necessary actions such as adding restrictions to the account and suspending the debit card until the account balance is restored to a positive state.
- For accounts with a positive balance, remove any restrictions that were previously applied, and reopen the debit card, allowing the customer to access and use their funds without limitations.
- If a customer fails to resolve the negative balance within 90 days of notification, proceed with closing the account and formally notify the customer of the action taken, ensuring compliance with company policies and regulatory standards.
- Utilize a variety of applications such as OAE, webCSR, Cedar, Salesforce, Portfolio Viewer, and PD Teller to efficiently process account recovery tasks and ensure seamless handling of customer accounts.
- Conduct training sessions for new team members, ensuring they are proficient in account recovery processes and familiar with the use of non-core data in the system for improved efficiency.
- Allocate volumes to associates based on workload distribution, and perform quality checks (QC) to ensure that team members adhere to best practices and deliver accurate, high-quality results in a timely manner.
Education
Bachelor of Science - Statistics
Aditya Degree College
Rajahmundry, India 04.2001 -
Skills
Process analysis
Certification
AML and KYC from Udemy
Timeline
AML and KYC from Udemy
03-2025
Process Specialist
Infosys BPM
02.2020 - Current
Process Analyst
Infosys BPM
07.2018 - 02.2020
Bachelor of Science - Statistics
Aditya Degree College
04.2001 -
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