Microsoft Excel
Balamurgan M
Banking Professional
Plot 119 Sevaliar Seenivasan Nagar Navarkulam Lawspet Puducherry
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused professional with successful 14-year career in Banking sector. Dynamic successful applying professional skills in busy business environment.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
3
3
Languages
Work History
Assistant Manager
State Bank of India
Tanjore
06.2022 - Current
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Trainee Officer
State Bank of India
PUDUCHERRY
02.2022 - 05.2022
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Recorded actions taken, issues resolved and final information to effectively manage customer accounts.
Trainee Officer
State Bank of India
Tiruvanmiyur Chennai
09.2021 - 01.2022
- Gathered and reviewed customer feedback to improve operations.
- Maintained friendly and professional customer interactions.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Consulted customers to boost product sales and services.
- Examined customer loan applications for loan approvals and denials.
Customer Associate Sales and Support
State Bank of India
JIPMER,Puducherry
06.2020 - 08.2021
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled 30-50 calls per day to address customer inquiries and concerns.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Crossed defined target in Mutual Funds, Insurance and Banking Products of nearly 4 crores in a particular quarter.
Customer Associate (Cash and Back Office Support)
State Bank of India
Tindivanam, Villupuram
02.2017 - 06.2020
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Processed customer refunds and exchanges according to established guidelines.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash and transfer transactions with excellent accuracy levels.
- Led cashiers and associates in providing thoughtful customer service.
Customer Associate (Accounts & Cash)
State Bank of India
Avalurpet, Villupuram
01.2012 - 01.2017
- Monitored self-checkout systems and provided help in resolving complex problems.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Alleviated customer service needs with policy-appropriate solutions.
- Maintained and updated security protocols for front desk operations.
- Led cashiers and associates in providing thoughtful customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assistant ( Cash & Accounts )
State Bank of India, Liability Centralised Processing Centre
Chennai
03.2009 - 12.2011
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
Education
MBA - Business Administration
Pondicherry University Distance Education
Puducherry 08.2011 - 12.2013
Bachelor of Science - Statistics
Indira Gandhi College of Arts And Science
Puducherry 06.2006 - 03.2009
Skills
Operations management
undefinedSoftware
Microsoft Word
Bancslink CBS
Certification
JAIIB
Interests
PHOTOGRAPHY
Timeline
Assistant Manager
State Bank of India
06.2022 - Current
Trainee Officer
State Bank of India
02.2022 - 05.2022
Trainee Officer
State Bank of India
09.2021 - 01.2022
Customer Associate Sales and Support
State Bank of India
06.2020 - 08.2021
Customer Associate (Cash and Back Office Support)
State Bank of India
02.2017 - 06.2020
JAIIB
05-2015
Customer Associate (Accounts & Cash)
State Bank of India
01.2012 - 01.2017
MBA - Business Administration
Pondicherry University Distance Education
08.2011 - 12.2013
AML & KYC
02-2011
Assistant ( Cash & Accounts )
State Bank of India, Liability Centralised Processing Centre
03.2009 - 12.2011
Bachelor of Science - Statistics
Indira Gandhi College of Arts And Science
06.2006 - 03.2009
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