Balamurugan Venugopal
Chennai
Summary
Innovative and disciplined professional with a proven track record in establishing effective partnerships and achieving business goals. Expertise in training, business management, and marketing, complemented by strong communication and presentation skills. Experienced project manager with a focus on team leadership and operational efficiency in HR processes. Recognized for strategic thinking, talent acquisition, and creating positive work environments.
Overview
19
19
years of professional experience
Work History
Assistant Manager (HR)
Cognizant Technology solution
Chennai
02.2013 - Current
- Prioritize work and demonstrate efficient and effective time management skills to meet monthly payroll deadlines.
- Enterprise analysis and reporting – accessing and gathering data from disparate sources and consolidating it into meaningful reports.
- Investigate possible methods of improving and/or increasing the automation of the reporting process. Recorded and reported employee issues and brought them to senior HR members when necessary.
- Collaborated with the head of HR to meet and exceed all initiatives. Partner with internal HR COEs (Compensation, Benefits, Talent Management, organization development and talent acquisition) to identify key insights, metrics, trends, and analysis to support HRBP.
- Managing Human Capital Management (HCM) Database. Maintaining internal trackers, like the Audit tracker, Productivity grid, P1 audit tracker, and updating KPI metrics.
- Calculating and maintaining budgets for each business unit.
- Coordinating with the procurement team to get the vendor details. Vendor Management.
- Allocating reward points to the final winners based on the BU budget.
- Places high priority on data integrity and security, confidentiality and ensure data is accurate, complete, and followed guidelines.
- Assisted employees in the enrollment of organizational benefits.
Subject Matter Expert / Team Leader
Global Analytics Pvt. Ltd
Chennai
08.2010 - 08.2012
- t's an online loan process, where we need to analyze customer credit and verify their employment over call.
- Complete the back-end verification process before processing the loan.
- We worked for United Kingdom people in their different zone timing
- Used to verify some confidential information with more secure methods and in a professional manner
- Used to provide training for the new joiners worked on New software and it was developed by us
- Provided suggestions and involved a big role in developing application
- Now the developed software has been used for the customer support team.
- Developed and implemented marketing plans for new and existing programs, educating state agencies and other industry partners on the role of the organization.
- Interfaced with client leads and became a trusted advisor or confidant to clients.
Senior Customer support executive
R R Donnelly India Outsource Pvt. Ltd
Chennai
11.2007 - 05.2010
- It was a printing and Publication Company and Placed order based on the client requirements
- Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
- We worked for United State's Of America people and on there timings
- Where customers used to call us and place an order with us till it reach respective designation
- It both both voice and Non voice process.
- Built and maintained excellent relationships with customers, promoting high levels of customer retention.
Customer service executive
Sutherland Global Service
Chennai
02.2007 - 09.2007
- Worked has a customer support executive for voice and chat process
- We used to get call and chat globally
- Semi-technical support helped customer in installation and problem fixation of Norton Antivirus product
- Added value to customer purchases by upselling additional products and services.
- Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
Education
Bachelor of Law (LLB) - General Law
All Saint Law College, Andra University
Visakhapatnam, AP2016
Master of Business Administration - HR
Anna University
Chennai, TN2009
Bachelor of Science - Microbiology
Mohamed Sathak College of Arts &Science, University of Madras, Guru Nanak Matriculation Hr.Sec.School
Chennai, TN2006
SSLC -
GURU NANAK Matriculation
Chennai, TN2003
Skills
- Operating systems: Windows 95, 98, 2000, XP
- Microsoft Office Suite
- Typing proficiency
- Team collaboration
- Problem-solving skills
Accomplishments
- Client Development/Focus Persuasive Communication Skills Mentor/Motivator
- Extremely Goal Oriented Customer Relationship Building Negotiation Tactics
Additional Information
❖ Participated & won prizes in Inter College Symposia.
❖ Won many medals in athletic
❖ Won couple of cups in football.
❖ NCC as Corpal.
❖ Best Team performer for four years consecutively.
❖ Many appreciation from Client and customer.
PERSONAL DETAILS:
- Father name : Late Mr. V.Venugopal
- Date of Birth : 25-09-1985.
- Nationality : Indian.
- Marital status : Married.
Languages
DECLARATION
I hereby declare that the above information is true to the best of my knowledge and belief
Place: Chennai
Date:
SIGNATURE
(BALA MURUGAN.V)
Timeline
Assistant Manager (HR)
Cognizant Technology solution
02.2013 - Current
Subject Matter Expert / Team Leader
Global Analytics Pvt. Ltd
08.2010 - 08.2012
Senior Customer support executive
R R Donnelly India Outsource Pvt. Ltd
11.2007 - 05.2010
Customer service executive
Sutherland Global Service
02.2007 - 09.2007
Bachelor of Law (LLB) - General Law
All Saint Law College, Andra University
Master of Business Administration - HR
Anna University
Bachelor of Science - Microbiology
Mohamed Sathak College of Arts &Science, University of Madras, Guru Nanak Matriculation Hr.Sec.School
SSLC -
GURU NANAK Matriculation
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