Balamurugan P
Digital IT Architect
Chennai
Summary
Bill of Material (BOM) preparation for customer/RFP requirements
Proof of Concept delivery for all security and backup related products
Handling customer technical queries after post sales and fixing all technical related issues. (Post Sales Support)
Giving training to internal teams on updates obtained from OEM's
Completing the required Certification for the security Business to move to next competency level
Completing the required Certification for the security Business to move to next competency level
Following ITIL process in the system
Up-scaling the security team with new technologies and driving them to achieve their goal towards business perspective and CSA
Up-scaling the security team with new technologies and driving them to achieve their goal towards business perspective and CSAT
Coordinating with Business Managers and Account Managers in driving the security business to next competency level
Overview
22
22
years of professional experience
4
4
years of post-secondary education
16
16
Certifications
Work History
Security Consultant
Sonata Software
Bangalore
10.2015 - Current
- Pre-sales technical consultant and post-sales solution implementer
- Assessed security compliance, security program organization, policies and procedures, general risks and vulnerabilities.
- Developed reasonable and cost effective recommendations for security improvement.
- Reported internal control issues to management and supplied comprehensive recommendations to mitigate associated risks.
- Studied organization's security policies and made appropriate changes to improve protection.
- Oversaw and validated grounds access to mitigate risk of data theft.
- Prepared management reports detailing observations, comparisons to applicable standards, guidelines and industry best practices.
- Applied software patches immediately upon release to alleviate network penetration attempts.
- Reviewed and audited clients' facility security management programs.
Presales Engineer
Ingram Micro
Chennai
09.2013 - 09.2015
- Created technical diagrams for proposals
- Analyzed proposals to verify correct project scale while assessing and defining quoted profit targets.
- Wrote detailed technical documentation for company products.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Presented technical presentations to clients to explain product features and benefits.
- Assisted customers in troubleshooting product issues and provided timely technical support.
Technical Support Engineer
Concentrix Technologies
Chennai
02.2011 - 05.2013
- Providing Enterprising technical support to U.S customer on Symantec Endpoint Protection and Veritas Backup Products
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Served as primary point of contact for support relating to owned solutions and products.
- Fixing all technical related issues with the product
- Implementation, migration and upgrading the products to meet the customer requirement.
Team Leader
Sutherland Global Services
Chennai
09.2004 - 02.2011
- Joined as Senior Technical Support Executive and promoted as Subject Matter Expert and moved to Team Leader position.
- Providing Technical support to Enterprise Customer in U.S
- Worked in major projects like HP-All in One Printer, Dell DOC, Acer, E-machines, Gateway Computers
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
System Administrator
Estech Data systems
Chennai
01.2003 - 09.2004
- Worked as a System Administrator managing 850 assets in client server environment.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Completed reports detailing network and systems performance and downtime issues.
Senior Service Engineer
Elite Computers
Chennai
06.2001 - 11.2002
- Resolved customer complaints in prompt, polite and professional approach.
- Installation and configuration of windows and server operating systems
- Installation of printers and scanners and configuring dial-up network connection.
- Going to client places for troubleshooting computer issues
- Assembling new computers and delivering to the clients
- Installation and configuration of client server network using windows 98SE and windows2000 Server Advanced
- Configuring email solution in yahoo, MSN, Hotmail, Rediff mail
- Configuring browsers like IE, Netscape Nagivator, Firefox
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Jerusalem College of Engineering
Chennai 04.1997 - 03.2001
Skills
Symantec Endpoint Protection
Certification
Microsoft Certified Professional
Accomplishments
Customer Enchanters- Awared for best customer appreciationCustomer Enchanters- Awared for best customer appreciation
Issued by Concentrix Technologies
Best Team Member AwardBest Team Member Award
Issued by Concentrix Technologies
Play to Win DNA AwardPlay to Win DNA Award
Issued by Sonata Software · Mar 2017
Deep Thinking DNA AwardDeep Thinking DNA Award
Issued by Sonata Software · Jun 2017
Everyone Counts DNA AwardEveryone Counts DNA Award
Issued by Sonata Software · May 2019
DNA Award - Play to WinDNA Award - Play to Win
Issued by Sonata software · Jan 2021
Excellence in Design and ArchitectureExcellence in Design and Architecture
Issued by Sonata Software · Jul 2021
Timeline
IBM Certified System Administrator - WebSphere Application Server Network Deployment V8.5.5
10-2021
Symantec Certified Specialist - Blue Coat Proxy SG
03-2019
Symantec Certified Specialist - Advanced Threat Protection
12-2018
ITIL V3 Foundation
03-2018
IBM Security QRadar SIEM
02-2018
Veritas Certified Specialist - Netbackup 7.6.1 Administration
03-2016
Symantec Certified Specialist - Data Loss Prevention 12 Administration
03-2016
Security Consultant
Sonata Software
10.2015 - Current
Symantec Technical Specialist- Data Loss Prevention 12
09-2014
Symantec Technical Specialist - Mobile Management Suite
09-2014
Symantec Technical Specialist - Enterprise Vault 10
09-2014
Juniper Networks Certified Associate
06-2014
Veritas Technical Specialist - Backup Exec 2012
06-2014
Symantec Technical Specialist - Symantec Endpoint Protection 12.1
06-2014
Juniper Networks Certified Associate
02-2014
Presales Engineer
Ingram Micro
09.2013 - 09.2015
Veritas Certified Specialist - Backup Exec 2012 Administration
09-2013
Technical Support Engineer
Concentrix Technologies
02.2011 - 05.2013
Microsoft Certified Professional
03-2006
Team Leader
Sutherland Global Services
09.2004 - 02.2011
System Administrator
Estech Data systems
01.2003 - 09.2004
Senior Service Engineer
Elite Computers
06.2001 - 11.2002
Bachelor of Engineering - Electrical And Electronics Engineering
Jerusalem College of Engineering
04.1997 - 03.2001
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