Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Projects
Languages
Personal details:
References
Timeline
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BALANARENTHIRAN A

BALANARENTHIRAN A

Chennai

Summary

Highly skilled Technical Support Analyst with experience in diagnosing, troubleshooting and resolving client issues. Strengths include strong analytical abilities, exceptional problem-solving skills and proficiency in various software applications. Previous roles involved improving system performance, enhancing user experience and contributing to team success through hard work and dedication.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Support Analyst

Walmart India
12.2022 - Current
  • Supported the development team during the deployment process by providing guidance on best practices for system configuration.
  • Performed routine maintenance checks on servers and other components in order to ensure optimal performance levels were achieved.
  • Guided customers through step-by-step solutions in a clear and concise manner.
  • Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
  • Assisted customers with various types of technical issues via email, live chat, and telephone.
  • Documented processes for configuring new systems in accordance with established standards.
  • Worked with internal teams to deliver accurate information to customers and service accounts.

Developer

Hays - Recruitment company
08.2022 - 11.2022
  • Conducted requirement analysis, design, and development for system enhancements.
  • Executed coding, unit testing, and functional testing to ensure software quality.
  • Created APIs for seamless data migration from legacy applications to new platform.
  • Resolved SMW tickets to address technical issues promptly.

Associate Technical Analyst- FORD IT

Thirdware solutions private limited
07.2012 - 07.2022
  • Conducted requirement analysis, design, and development for multiple enhancements at FORD IT services.
  • Executed coding, unit testing, and functional testing to ensure high-quality deliverables.
  • Refactored existing code to enhance performance and maintainability.
  • Planned agile project iterations based on prioritized tasks and estimations.
  • Performed code reviews to maintain adherence to coding standards and best practices.
  • Participated in weekly meetings and daily standups to ensure project alignment.
  • Conducted root cause analysis to identify issues and implement effective resolutions.
  • Provided prompt solutions for production issues, minimizing downtime and adhering to SLA standards.

Education

B.E -

Mohammed Sathak College of Engineering
01.2010

Skills

  • Linux
  • Java
  • Springboot
  • IBM Websphere
  • Pivotal Cloud Foundry (PCF)
  • GITHub
  • Accurev (Ford)
  • Oracle
  • MSSql
  • JavaScript

Affiliations

  • Java - 4 years
  • Spring boot - 1.5 years
  • Database - 2 years
  • Linux / python - 2 years

Certification

Full Stack Java Developer Master Certificate- SimpliLearn certified, Mar2022

Projects

Ford - 2012 to 2022

Dsb2, DDH, BCFAP, FOM, TMCSR - J2ee

DCDS Hub - Springboot

REDFLEX - Linux \ python.

Tcs -2022 to present

Webupload2.0 - Springboot

GK POS - Linux \ Python, MSSQL

Languages

Tamil
First Language
English
Advanced (C1)
C1

Personal details:

Father’s Name : N. ARUNACHALA ESWARAN 

Date of Birth : 24.12.1988

Sex : Male

Marital Status : Married

Nationality : Indian

Religion : Hindu

Hobbies : Cricket, Movies, Music

Passport Expiry : 05/12/2028

References

References available upon request.

Timeline

Technical Support Analyst

Walmart India
12.2022 - Current

Developer

Hays - Recruitment company
08.2022 - 11.2022

Associate Technical Analyst- FORD IT

Thirdware solutions private limited
07.2012 - 07.2022

B.E -

Mohammed Sathak College of Engineering

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