BALARAMAN R.A

• Establish effective relationships with vendors to negotiate pricing and gain business.
• Create detailed reports on the performance of individual departments within operations.
• Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Resolve challenges associated with company websites, vendors and telecoms.
• Address customer concerns with suitable solutions.

Key Responsibilities:

• Conduct research to identify new markets and customer needs.
• Promote the company’s products/services addressing or predicting clients’ objectives.
• Keep records of sales, revenue etc.
• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Develop entry level staff into valuable salespeople.
• Managing several accounts and often being the face of the company to many clients.
• Serve as a conduit between the customer and Customer Services to help tailor business solutions and Contribute to the development of marketing & commercial plans to drive incremental QNNR.

Key Responsibilities:

• Following up new business opportunities, setting up meetings and to maintain healthy relationships with clients.
• To prepare quotes for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport.
• To Contact potential clients via email or phone to establish rapport and set up meetings
• To coordinate with Customers and must thoroughly document and keep track of their work in a neat and organized manner.
• To prepare quotes for customers, which will involve examining products or materials to estimate quantities or weight and type of container required for storage or transport.
• To research about organizations and individuals online to identify new leads and potential new markets.
• To negotiate and renegotiate by phone, email, and in person.

Key Responsibilities:

• Negotiation of Freight rates with Liners / Carriers & Customers.
• Tracking & Monitoring of shipments and keeping the Shipper updated.
• Conducting daily meeting with Operations Team.
• Maintaining a rate and performance tracker for carrier and customers.