BALASAHEB BHAUSAHEB PHAD

Software Engineer with expertise in Banking, Cloud Telephony, and AI. Proven ability to collaborate with cross-functional teams to enhance software processes and drive efficiency. Strong relationship-building, decision-making, and communication skills contribute to successful project outcomes.

Cloud & AI/ML:

• Google Cloud Platform (GCP), Vertex AI, Google App Engine, BigQuery, Pub/Sub,
• Compute Engine, Cloud SQL, Azure, AWS, Microservices

Programming Languages:

• Java, Spring Boot, Microservices, React.js, Node.js.

Databases:

• MySQL, SQLite, Firebase, MSSQL.

DevOps & Tools:

• CI/CD, Logging, Jenkins, Git.

Application Server:

• Google App Engine, Tomcat 9.

• Java SE Certified Professional (Oracle, INC)
• Java J2EE (Khateeb Institute, Mumbai)

Jai Bot V4 for Jindal Steel and Power Limited.

Technologies: GCP, Vertex AI, Java, Spring Boot

• Created an advanced chatbot capable of reading and analyzing data from multiple CSV files, performing calculations, and generating detailed insights, and implemented a robust user management system supporting super admin, admin, and user roles for secure access and control
• Enabled users to create multiple customized GPTs, each linked with specific CSV files, tailored for different business needs.
• Provided functionality to easily share these GPTs with other users, promoting collaborative data analysis and decision-making.

Jai Bot V3 for Jindal Steel and Power Limited.

Technologies: GCP, Vertex AI, Java, Spring Boot

• Developed a user-friendly chatbot that dynamically reads data from MSSQL databases and supports natural language queries.
• Integrated Gemini to generate SQL queries from user input, which are then executed on MSSQL to fetch accurate results.
• Enabled users to view data in both graphical and tabular formats directly within the chatbot interface.
• Added export functionality to allow users to download query results as CSV files for further analysis.

Jai Bot V2 for Jindal Steel and Power Limited

Technologies: GCP, Vertex AI, Java, Spring Boot

• Developed a responsive chatbot capable of handling complex queries and delivering instant answers.
• Enabled users to export tabular results directly to CSV and request graphical representations of data.
• Integrated Gemini to extract accurate summaries from files and unstructured datasets (e.g., PDFs).
• Enhanced information extraction quality and reliability, empowering users to analyze data seamlessly.

Vodafone-Idea Share Logs to CLM Server.

Technologies: Java, Microservices, Big Query, Pub/Sub, App Engine.

• Designed a microservices-based solution to read Google Workspace (G Suite) logs from Big Query, including Service, Activity, Gmail, and GCP Firewall logs
• Developed Java services to process and push these logs to the CLM server using Google Pub/Sub for distributed delivery.
• Integrated Logstash and IBM QRadar to enable advanced security analytics and centralized log monitoring.
• Deployed on Google App Engine, ensuring scalable, real-time log sharing and enhanced compliance visibility for Vodafone-Idea.

Shopify app (order verification via IVR and OTP) technologies: React.js, Next.js, Java, Exotel, cloud telephony, AWS, Node.js, and Shopify Polaris

• Developed a Shopify app using React.js, Next.js, Java, Node.js, and Shopify Polaris to verify orders via IVR and OTP
• Integrated Exotel cloud telephony to automate call and SMS verification for COD (cash on delivery) orders
• Helped e-commerce stores significantly reduce RTO (Return to Origin) rates by ensuring genuine customer intent
• Deployed on AWS for scalable performance, providing a seamless and secure verification experience

Ecom Express Cloud Telephony - IVR's campaign
Technologies: Java, Exotel Cloud Telephony, Google Big Query, Google Apps Script, App Engine

• Built an automated IVR campaign system for Ecom Express using Java, Exotel Cloud Telephony, and Google App Engine.
• Fetched daily order data from Ecom Express API to trigger order confirmation calls to customers
• Integrated Google BigQuery and App Script to process call results and generate comprehensive daily reports
• Improved delivery accuracy and reduced RTO by verifying orders proactively through automated voice campaigns

ICICI Bank VRM, MSD, Exotel Integration.
Technologies: AWS, RDS, Spring Boot, Exotel.

• Handled inbound and outbound calls directly from Microsoft Dynamics CRM, including supervisor call barging functionality.
• Ensured secure data encryption, detailed logging, and efficient server auto-scaling for high reliability
• Mapped agents and relationship managers to customers, enabling personalized call handling
• Automated call reports to ICICI Bank APIs, improving traceability and operational transparency

Exotel- Zendesk Integration as a Service via Zendesk App.

Zendesk is a Ticketing CRM for managing customer tickets. Exotel is a cloud telephony service provider which gives services like IVR ,Calls, SMS, etc. UMS' Exotel Telephony App comes with features which integrate these two platforms for you, in turn helps improve Agent’s productivity and provides you with call logs within Zendesk for tracking, monitoring, auditing and training purposes.

Key Features:

• Click to Call, Call History, Click to SMS, SMS History, Incoming call notification

Key Benefits:

• You can operate Exotel Features from within Zendesk.
• Helps in monitoring Agent Productivity.
• Call and SMS Logs made available within Zendesk helps in tracking monitoring and Auditing.

Mail Recall.

• Recall delivered emails within x hrs/mins in your or your sister concern's admin panel
• Recall emails sent to users within your organization’s multiple domains, which are either within the same admin panel, or within a different admin panel owned by you, or within your domain You as an admin can cap the time within which sent emails can be recalled.

GW UMS Add-on Bundle.

• Bundled 50+ Google Workspace add-ons (Sheets, Docs, Calendar, Gmail) into a unified subscription-based platform.
• Enabled organizations to select plans and activate tools like Bulk Email, Mail Merge, Email Recall, Event Tracking, and more.
• Simplified enterprise-level app management and enhanced productivity through centralized, scalable add-on provisioning.

Bachelor of Engineering  | Pune University, Major: Computer  Engineering.

Diploma in Engineering , 2014 | Pune University, Major: Computer  Engineering.

HSC, Mar 2011 | Maharashtra Board.

SSC, Mar 2009 | Maharashtra Board.