Balasubramanian R
Delivery Manager
Summary
An accomplished Delivery Manager with 17 years of experience in program delivery, portfolio management, and sales, specializing in catboat development, enhancement, generative AI projects.
Proven track record in leading cross-functional teams to deliver innovative solutions in fast-paced environments across various industries, including FMCG, Oil & Gas, BFSI, Life Science, and Healthcare in managing large-scale projects using SAFe Agile methodology and driving business growth through strategic RFP responses and successful sales engagements.
Overview
17
17
years of professional experience
7
7
Certifications
Work History
Delivery Manager
Deloitte India
10.2022 - Current
- Expertise in overseeing complex projects from inception to completion, ensuring alignment with organizational goals, timelines and budget in managing diverse project portfolios, optimizing resource allocation and mitigating risks.
- Experienced in crafting RFP responses that address client needs and differentiate offerings with proven ability to engage with clients, understand their requirements and present tailored solutions that drive sales and foster long-term partnerships.
- Strong leadership skills with a focus on empowering and motivating teams to achieve their best performance with proven ability to cultivate collaborative work environments that encourage innovation and continuous improvement.
- Managed the delivery of web application development and enhancement projects, leading a portfolio of 15 initiatives that improved user experience and operational efficiency.
- Deep knowledge of designing and implementing Chabot solutions and generative AI technologies to enhance customer engagement and operational efficiency to integrate cutting-edge AI technologies into business processes and delivering measurable value.
Senior Project Manager
Wipro Limited
05.2022 - 10.2022
- Led the successful management and execution of the Alight Global Program, overseeing 2 projects across 2 countries, resulting in improved efficiency, cost savings, enhanced client satisfaction.
- Coordinated with global teams, including 2 project managers, to ensure alignment with program objectives, timelines and budget constraints.
- Developed and implemented strategic project plans, leveraging best practices and industry standards to drive project success.
- Managed stakeholder relationships across all levels of the organization, facilitating clear communication and collaboration to address challenges and optimize outcomes.
- Conducted regular project reviews and performance evaluations, providing insights to senior leadership on progress, risks and strategic opportunities.
Program Manager
Infosys BPM Limited
02.2019 - 05.2022
- Managed the Pre-sales and sales process from lead generation to closing, building strong client relationships and securing new business opportunities.
- Developed winning RFP responses by understanding client objectives and crafting solutions that leverage organizational strengths and capabilities.
- Coordinated with cross-functional teams to gather insights and inputs, ensuring proposals were comprehensive and competitive.
- Oversaw application development and enhancement projects for leading organizations such as Elanco US INC and Johnson & Johnson.
- Implemented SAFe Agile methodologies to streamline processes, improve team collaboration and accelerate project delivery.
- Conducted regular project reviews and ensured adherence to quality standards and regulatory requirements.
- Implemented SAFe Agile methodologies to streamline processes, improve team collaboration, and accelerate project delivery.
- Conducted regular project reviews and ensured adherence to quality standards and regulatory requirements.
Senior Project Manager
Infosys BPM Limited
06.2016 - 02.2019
- Led the successful management and execution of application development and enhancement projects, overseeing 11 initiatives that enhanced business processes and customer experiences.
- Coordinated with global teams of developers, analysts and business stakeholders to ensure project alignment with strategic objectives and delivery timelines.
- Developed and implemented strategic project plans, leveraging best practices and industry standards to drive project success.
- Managed stakeholder relationships across all levels of the organization, facilitating clear communication and collaboration to address challenges and optimize outcomes.
- Conducted regular project reviews and performance evaluations, providing insights to senior leadership on progress, risks and strategic opportunities.
Project Manager
Infosys BPM Limited
05.2014 - 06.2016
- Managed the development and enhancement of key applications, delivering projects on time and within budget.
- Collaborated with cross-functional teams to define project scope, requirements and deliverables.
- Implemented risk management strategies to mitigate potential issues and ensure successful project delivery.
- Provided regular updates to stakeholders, highlighting key achievements and areas for improvement.
PMO Lead
Infosys BPM Limited
04.2013 - 05.2014
- Establish and maintain PMO frameworks, methodologies, and best practices to ensure consistency and effectiveness in project delivery.
- Monitor project performance, track progress, and ensure alignment with business goals. Provide guidance and support to project managers to resolve issues and mitigate risks.
- Collaborate with senior stakeholders to define project requirements, scope, and objectives. Ensure clear communication and alignment of project expectations.
- Develop and present regular reports on project status, performance metrics, and financials. Analyze project data to identify trends, risks and opportunities for improvement.
- Oversee resource allocation and capacity planning. Ensure that project teams are adequately staffed and equipped to meet project demands.
- Implement quality control processes and standards to ensure the delivery of high-quality projects that meet client expectations.
- Manage changes to project scope, schedule, and resources. Ensure effective communication and integration of changes into project plans.
- Continuously evaluate and improve PMO processes and practices to enhance efficiency and effectiveness.
PMO Analyst
Tata Consultancy Services Ltd
03.2012 - 02.2013
- Managed stakeholder expectations through regular presentations, status reports, and issue resolution discussions during the course of projects.
- Developed comprehensive project plans with clearly defined goals, timelines, and resource requirements.
- Enhanced project efficiency by implementing PMO processes and best practices.
- Ensured timely completion of projects by monitoring progress, identifying roadblocks, and developing contingency plans.
PMO
Tata Consultancy Services Ltd
08.2011 - 02.2012
- Coordinated with several teams and provided update on projects in weekly meetings to cut down project risks.
- Maintained a record of all meeting agendas, presentations and dashboards for different projects.
- Managed onboarding deck and conduct orientation for newly recruited employees.
- Maintained a record of all meeting agendas, presentations and dashboards for different projects.
- Ensure the projects get completed within deadlines and sent reports to the PMO lead.
Process Advisor
Barclays Shared Services
10.2010 - 07.2011
- Review trade finance documentation: credit agreements and letter of credit.
- Verify the terms of credit such as amount, insurance coverage and shipping conditions to determine compliance with established standards.
- Identifying the Customer ID from the banking database.
- Check for the payment instructions in LC as agreed by the importer and exporter.
Accountant
Ramakrishna Cabs & Cars
04.2007 - 09.2010
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Gathered financial information, prepared documents and closed books.
- Reconciled accounts and reviewed expense data, net worth and assets.
Education
MBA - Finance
Madurai Kamaraj University
Madurai 04.2001 -
Bachelor of Commerce - Accounting And Business Management
The American College
Madurai 04.2001 -
Higher Secondary - Accounting And Finance
Jeevana Matriculation Higher Secondary School
Madurai 04.2001 -
SSLC - General
Jeevana Matriculation Higher Secondary School
Madurai 04.2001 -
Skills
- Cross functional leadership
- Program delivery and Portfolio management
- RFPs and Proposal Development
- Pre-sales and Sales
- Financial planning & analysis
- Strategic planning
- Business Analysis
- Stakeholder Management
- Risk management
- Conflict management
- Chabot Development and Enhancement
- Generative AI Solutions
- Agile Scrum
- SAFe Agile
Certification
Project Management Professional
Timeline
Microsoft Certified Power Platform Solution Architect
10-2023
Google Certified Digital Cloud Leader
09-2023
Microsoft Azure AI-900
04-2023
Project Management Professional
03-2023
Certified Scrum Product Owner
02-2023
Delivery Manager
Deloitte India
10.2022 - Current
Senior Project Manager
Wipro Limited
05.2022 - 10.2022
Prince2 Foundation and Practitioner
01-2022
Certified Scrum Master
08-2021
Program Manager
Infosys BPM Limited
02.2019 - 05.2022
Senior Project Manager
Infosys BPM Limited
06.2016 - 02.2019
Project Manager
Infosys BPM Limited
05.2014 - 06.2016
PMO Lead
Infosys BPM Limited
04.2013 - 05.2014
PMO Analyst
Tata Consultancy Services Ltd
03.2012 - 02.2013
PMO
Tata Consultancy Services Ltd
08.2011 - 02.2012
Process Advisor
Barclays Shared Services
10.2010 - 07.2011
Accountant
Ramakrishna Cabs & Cars
04.2007 - 09.2010
MBA - Finance
Madurai Kamaraj University
04.2001 -
Bachelor of Commerce - Accounting And Business Management
The American College
04.2001 -
Higher Secondary - Accounting And Finance
Jeevana Matriculation Higher Secondary School
04.2001 -
SSLC - General
Jeevana Matriculation Higher Secondary School
04.2001 -
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