BALASUNDAR LAKSHMIPATHY
Chennai
Summary
Seasoned Senior Field Service Representative with significant background in equipment maintenance and customer relationship management. Skilled in troubleshooting complex technical issues, delivering training to customers, and coordinating field operations effectively. Demonstrated track record of improving efficiency and ensuring customer satisfaction through diligent service. Strengths include problem-solving, team leadership, and strong communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Field Service Representative
Airbus
12.2023 - Current
- Demonstrated success as Trusted advisor with one of the largest & key customer INDIGO managing field service operations for aircraft maintenance ,repairs, AOG retrieval, OR improvements.
- Customer satisfaction with CSIP of 97.
- Nominated as best performer in 2025.
- Collaborated with customer to address,troubleshoot complex technical issues, pain points.
- My meticulous Analysis of Spurious LR15 with micro details , highly appreciated by Airbus central team, allowed to manage customer heat map & escalations, also allowing better address New LR15 MISP globally.
- Crucial customer support in crisis, such as PW AOG (90+ A/C to 40), ELAC 104 AOT, HPV AOT, QSR Panel thickness
- Confident resolutive communication with good rapport with various stakeholders both with Airbus central entity and Airbus India ( AIRTAC, SIM, 1SY, SID, SX, SB, SATAIR, FTM, FHS, FAL delivery team)
- Bi Monthly TRM of our team, appreciated by customer and been circulated as benchmark for FS.
- Successful EIS of A321 XLR for IGO.
- Conducted training sessions & mentoring young team of IGO on safety, A/C systems, Special flight Ops, Positive learning.
Sr. AME
SPICEJET TECHNIC
Chennai
10.2021 - 11.2023
- Heavy and Line maintenance of ,Boeing 737 -700/800/900 and Freighter versions 700BDSF, 800 BCF
- C checks, Modifications, SB compliance, Engine & APU replacements, Landing gear replacements
- MRO facility
SR.AME
SPICEJET AIRLINES
Chennai
08.2019 - 09.2021
- Heavy and Line maintenance of ,Boeing 737 -700/800/900 and Freighter versions 700BDSF, 800 BCF
Duty Officer (Shift Manager)
JET AIRWAYS INDIA LTD
Chennai
09.2000 - 06.2019
- Lead and manage team of engineers and technicians in the position of shift Manager in execution of scheduled and unscheduled maintenance.
- Active engagement with MCC, Defect cell, Quality,Technical services, planning department for ensuring compliance, repeat defects rectification, impending failures,preventive maintenance, reliability.
- ARC inspection coordination
- Aircraft & ATA ownership with onus & responsibility to ensure best of airworthiness standard.
- Groom and train Aircraft maintenance technicians and Engineers.
- OJT Assessment and Mentorship.
- Manage third party Airline operation including report generation and communication.
Trainee
BLUE DART AVIATION
Chennai
03.2000 - 09.2000
- Line maintenance of B737-200 Freighter
Apprentice
AIR INDIA
Mumbai
06.1997 - 06.1998
- Major maintenance B747, A300, TCAS installation mod in A300.
Education
B.Sc - Aircraft Maintenance Engineering
SINGHANIA UNIVERSITY
RajasthanDiploma - Aircraft Maintenance Engineering
HEA & AS
Bangalore, IndiaHigher Secondary Education - CBSE
Sri Vidya Mandir Higher secondary school
Salem, Tamilnadu, IndiaSkills
- Leadership role as shift manager for 10 years with Attention to detail in terms of procedures, documentation, compliance, planning and execution
- Nominated for Future leaders program at Airbus
- Conversant with Skywise and various tools (SHM, SRS Reliability, SRP, Quiver,Retrofit SBS/OEB monitor, Tech Request monitor, Fleet monitor, Sentinel )
- Good knowledge in Google sheet, excel and able to use AI tool in google space
- Successfully completed training on Trusted advisor, Communication & Business writing
- Trained for Aviation Quality and Auditing
- Comprehensive knowledge CAR 145, MOE, CAMO, CAME procedures, processes and practices
- Experience of association with ARC inspections, Audit findings and rectifications
- Trained for FTS, Human factors, EWIS, EDTO, SMS, RVSM, PBN
- ICAO type II License with type rating for B737-NG including B737 FREIGHTER BCF & BDSF and Widebody aircraft A330-200/300 including freighter version and ATR72-212A
- Effective communicator with both oral and written skill including report generation of clarity and detail
- Conversant knowledge on AMOS and MS office
- Competent and quick reactive skillset and often sought by name by MCC, DEFECT CELL, AOG team for AOG, Repeat defects monitor, forecast and resolution
- Effective management of multinational third party airline Line operations: Singapore Airlines, Qatar Airways, Oman Air, Etihad including authorization to certify
- Been Part of Aircraft redelivery team (A330)
- Strong leadership skills, passionate team-building, conflict resolution and management Keen interest in knowledge share, teaching, training and grooming subordinates, for inclusive growth and next level leadership
- OJT Assessor on B737-700/800/900
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Certification
- ICAO type II B2 License with type rating on A330/340, ATR72-212A, B737- 700/800/900
Accomplishments
- Nominated as best performer for 2025.Consistent score of 4 out of 5 in the last two years in performance.Selected for Future leader program training.
My innovation: Project Umbrella: well received with innovation team, Design office and SX.
Affiliations
- State level Athlete in 400m.
District level cricket player.
Won awards at multiple levels in Oration, writing, Singing and painting.
Won awards for my team and as team leader in my past company.
Computer And Software Skills
- Advanced Diploma in software technology, 1998, (Oracle, D2K, Visual basic) Had developed a database for Aviation environment including fleet statistic report, Reliability, Logistics, like AMOS using Oracle as back end and D2K as front end user interface in 1998, with very limited aviation exposure.
- MS OFFICE, Conversant with MS OFFICE.
Hobbies and Interests
- Spirituality & Science
- Quantum physics
- To write
- To Sing
- Constructive debates
- Painting
- Cricket
Key Personal Attributes
- Balanced decision maker and can confidently handle pressure scenarios.
- Systematic & focussed innovative approach to achieve long term and complex goals.
- Keen appetite for knowledge and challenges.
- Inclusive & adaptive team builder.
Personal Information
- Passport Number: Z4931469
- Date of Birth: 04/20/78
- Gender: Male
- Nationality: Indian
- Religion: Hindu
References
References available upon request.
Timeline
Senior Field Service Representative
Airbus
12.2023 - Current
Sr. AME
SPICEJET TECHNIC
10.2021 - 11.2023
SR.AME
SPICEJET AIRLINES
08.2019 - 09.2021
Duty Officer (Shift Manager)
JET AIRWAYS INDIA LTD
09.2000 - 06.2019
Trainee
BLUE DART AVIATION
03.2000 - 09.2000
Apprentice
AIR INDIA
06.1997 - 06.1998
B.Sc - Aircraft Maintenance Engineering
SINGHANIA UNIVERSITY
Diploma - Aircraft Maintenance Engineering
HEA & AS
Higher Secondary Education - CBSE
Sri Vidya Mandir Higher secondary school