BALASUNDARAM JANAKIRAMAN

Led end-to-end dealership operations driving sales growth, productivity, and customer experience.

Delivered ~30% YoY sales growth through data-driven execution and team coaching.

Drove key KPIs including conversion ratio, APV, EBW/battery warranty penetration, and CSAT.

Improved profitability through optimized vehicle mix and high-margin add-ons.

Managed MIS reviews and acted as key liaison between dealership leadership and OEMs.

• Owned end-to-end showroom sales operations with accountability for monthly and annual targets.

• Built and trained high-performing teams through structured coaching, CRM adoption, and ethical leadership.

• Drove key KPIs including enquiry-to-retail, test ride conversion, upsell, and retention metrics.

• Managed key accounts and market expansion initiatives, improving customer loyalty and repeat business.

• Led L&D initiatives aligned with Maruti Suzuki’s premium CX standards, delivering onboarding and advanced training programs.

• Measured training ROI through sales performance, process compliance, and customer feedback.

• Partnered with leadership to strengthen workforce capability and support growth objectives.

• Improved employee satisfaction and program effectiveness through continuous curriculum enhancement.

• Led sales teams to exceed volume and value targets.

• Tracked daily enquiries, test drives, and conversions.

• Consistently ranked among top-performing teams.

• Built client trust, improved retention, and drove cross-selling through strong collaboration.

• Consistently achieved sales targets in a competitive market.

• Increased revenue through accessories, finance, and insurance upselling.

• Built strong customer trust using consultative selling.

• Advised customers on suitable products to ensure high satisfaction.

• Handled walk-in, telephone, and in-person sales enquiries efficiently.