Balavarsha Ventrapragda
Denton
Summary
Experienced in utilizing common software applications and social media platforms, resourceful team player with a talent for modernizing workplaces through effective business organization and strategies. Strong background in project support, with a proven history of solutions-oriented problem-solving.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Bharat Sanchar Nigam Limited
- Exposure of telecommunications technologies and wired networks
Intern
Pantech Solutions
- Concepts of VLSI designs
Infra Managed Service Associate
Accenture Pvt Solutions
12.2021 - 07.2023
- Had 1.5 years of extensive work experience in AIG Project Passport in networking voice team and Contact Center product support on Avaya and Genesys pure cloud
- Experience in understanding the working of contact center
- Experience in handling escalations and customer requirements gathering related to Avaya and Genesys pure cloud
- Experience in troubleshooting the support relates issues regarding Avaya and Genesys pure cloud
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Well versed in defining, documentations and execution of process
- Experience in handling the customer communications all over the world(Apac, emea, na,regions)
- Experience in handling Avaya CMS, AAM, SMGR
- Basic level experience in Handling Oracle EOM, Oracle ECB
- Experience in handling Avaya Softphones (Avaya one-x communicator, Avaya one-x agent)
Education
Master of Science - MS - Information Systems and Technology
University of North Texas (G.Brint Ryan College of Business)
Denton, Texas05.2025
B.Tech - Electronics Communication and Engineering
GITAM Institute of Technology
Visakhapatnam, Andhrapradesh01.2021
Board of Intermediate Education - MPC
Sri Chaitanya Educational Institutions
Visakhapatnam, Andhrapradesh01.2017
Board of Secondary Education - CBSE
Sri Prakash Vidyanikethan
Visakhapatnam, Andhrapradesh01.2015
Skills
- C
- C
- Java
- Python
- Sql
- Tableau
- MATLAB
- MS office
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
Projects
Arduino Based Collision Detection and Warning System in IOT, The idea behind this project is to detect vehicle and avoid collision by alerting the driver through indicating signal by using Arduino and sensors. Smart GPS tracker using Arduino in IOT, Smart GPS tracker is to determine and track the precise location of the vehicle, at intervals using Global Positioning System (GPS).
Certification
Google IT professional Certificate by Coursera
- Technical Support Fundamentals
AWS Cloud Practioner
Languages
English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Software
Java
Python
Tableau
C,C
SQL
Interests
Listening music
Watching movies
Painting and Craft work
Badminton
Work Preference
Work Type
Full TimePart TimeInternshipContract WorkWork Location
On-SiteRemoteHybridTimeline
Infra Managed Service Associate
Accenture Pvt Solutions
12.2021 - 07.2023
Intern
Bharat Sanchar Nigam Limited
Intern
Pantech Solutions
Master of Science - MS - Information Systems and Technology
University of North Texas (G.Brint Ryan College of Business)
B.Tech - Electronics Communication and Engineering
GITAM Institute of Technology
Board of Intermediate Education - MPC
Sri Chaitanya Educational Institutions
Board of Secondary Education - CBSE
Sri Prakash Vidyanikethan
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