Balavarsha Ventrapragda
Bharat Sanchar Nigam Limited
Denton
2
years of professional experience
1
Certification
Experienced in utilizing common software applications and social media platforms, resourceful team player with a talent for modernizing workplaces through effective business organization and strategies. Strong background in project support, with a proven history of solutions-oriented problem-solving.
Work History
Intern
- Exposure of telecommunications technologies and wired networks
Intern
- Concepts of VLSI designs
Infra Managed Service Associate
1 Year 7 Months- Had 1.5 years of extensive work experience in AIG Project Passport in networking voice team and Contact Center product support on Avaya and Genesys pure cloud
- Experience in understanding the working of contact center
- Experience in handling escalations and customer requirements gathering related to Avaya and Genesys pure cloud
- Experience in troubleshooting the support relates issues regarding Avaya and Genesys pure cloud
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Well versed in defining, documentations and execution of process
- Experience in handling the customer communications all over the world(Apac, emea, na,regions)
- Experience in handling Avaya CMS, AAM, SMGR
- Basic level experience in Handling Oracle EOM, Oracle ECB
- Experience in handling Avaya Softphones (Avaya one-x communicator, Avaya one-x agent)
Education
Master of Science - MS - Information Systems and Technology
GPA/CGPA: 3.16
B.Tech - Electronics Communication and Engineering
GPA: CGPA - 8.22
Board of Intermediate Education - MPC
GPA: 88.6%
Board of Secondary Education - CBSE
GPA: CGPA - 9.6
Skills
C
C++
Java
Python
Sql
Tableau
MATLAB
MS office
Teamwork and Collaboration
Quick Learner
Fast Learner
Problem-Solving
Projects
Arduino Based Collision Detection and Warning System in IOT, The idea behind this project is to detect vehicle and avoid collision by alerting the driver through indicating signal by using Arduino and sensors. Smart GPS tracker using Arduino in IOT, Smart GPS tracker is to determine and track the precise location of the vehicle, at intervals using Global Positioning System (GPS).
Certification
Google IT professional Certificate by Coursera
- Technical Support Fundamentals
AWS Cloud Practioner
Languages
English
C1
Advanced
Telugu
C2
Bilingual or Proficient
Hindi
C1
Advanced
Software
- Java
- Python
- Tableau
- C,C++
- SQL
Interests
Listening music
Watching movies
Painting and Craft work
Badminton
Work Preference
Work Type
Full TimePart TimeInternshipContract Work
Location Preference
On-SiteRemoteHybrid
Timeline
Infra Managed Service Associate
Accenture Pvt Solutions
12.2021 - 07.2023Read More
Intern
Bharat Sanchar Nigam Limited
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Intern
Pantech Solutions
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University of North Texas (G.Brint Ryan College of Business)
Master of Science - MS from Information Systems and Technology
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GITAM Institute of Technology
B.Tech from Electronics Communication and Engineering
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Sri Chaitanya Educational Institutions
Board of Intermediate Education from MPC
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Sri Prakash Vidyanikethan
Board of Secondary Education from CBSE
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