Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bala Yaswanth Sai Maddineni

Hyderabad

Summary

As a dedicated Technical Support Engineer at ORBCOMM since May 2020, I have gained hands-on experience across Bluetree, Inthinc, and Transportation lines of business, developing a strong foundation in data handling, SQL-based billing corrections, and cross-functional collaboration. Working extensively with subscription data, resolving billing discrepancies, and utilizing tools like Salesforce and Microsoft SQL has strengthened my analytical mindset and fueled a genuine interest in transitioning into a data-focused role. I’m excited about the opportunity to contribute to ORBCOMM’s billing and finance team as a Data Analyst, where I can apply my experience to enhance data quality, streamline processes, and support informed decision-making.

Overview

6
6
years of professional experience

Work History

Technical Support Engineer

Orbcomm Technologies
Hyderabad
05.2025 - Current
  • Diagnosed and provided support to customers via remote desktop software, Microsoft SQL, backend tools like Device Cloud. Utilized Salesforces as primary CRM tool to document and maintain the records.
  • Got trained and transitioned into all the three LOBs (Bluetree, Inthinc and Transportation) demonstrating adaptability, quick learning, and process ownership.
  • Cross-functional process enhancement: Collaborated with multiple teams across Bluetree, Inthinc, and Transportation LOBs to troubleshoot for the customers who use all the three devices.
  • Used Microsoft SQL extensively to extract, analyze, and correct billing data, including identifying and separating Non-Reporting Units (NRUs), investigating root causes, and applying appropriate billing corrections across entire fleets.

Senior Technician, Technical Support

Dell Technologies
Hyderabad
09.2021 - 05.2024
  • Conducted hardware diagnostics remotely over the phone, pinpointing defective components and coordinating dispatches for replacements.
  • Troubleshot software issues, including third-party programs, via remote sessions for Windows platforms.
  • Contributed to the floor by generating essential KPI reports, extracting data from OLAP and SQL databases, and crafting user-friendly dashboards for analysis and decision-making.
  • Won the Dell Inspire award four times during the tenure for outstanding contributions to innovation and performance excellence.

Associate - Account Management

Sutherland Global
Hyderabad
11.2020 - 06.2021
  • Resolved international financial remittances for "Remitly," obtaining necessary documentation via phone, chat, and email.
  • Ensured optimal customer satisfaction site-wide while engaging with a diverse global clientele.

Technical Support Executive

Teleperformance
Jaipur
10.2019 - 11.2020
  • Proficiently conducted remote troubleshooting for Windows and Microsoft Office issues across multiple platforms, including Windows, Mac, Android, and iOS.
  • Recognized for maintaining consistently low Average Handling Time (AHT) while achieving the highest levels of customer satisfaction throughout my tenure at Teleperformance.
  • Demonstrated exceptional technical skills and customer service acumen, resulting in a reputation as the go-to expert for resolving complex issues efficiently and effectively.
  • Played a pivotal role in fostering positive customer experiences and enhancing operational efficiency through prompt and accurate problem resolution, earning accolades for excellence in service delivery.

Education

XII - MPC

Sri Chaitanya Jr. College
Tirupati
06-2014

X

Little Angels High School
Tirupati
04-2012

Skills

  • Microsoft Excel (including data analysis tools like PivotTables, Pivot Charts, etc,)
  • SQL
  • Salesforce CRM
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Data Cleaning & Validation
  • Reporting & Ad-hoc Report Generation
  • Subscription & Billing Data Management
  • Troubleshooting & Root Cause Analysis
  • Remote Desktop Tools (RDP)
  • Cross-functional Collaboration
  • Communication (Written & Verbal)
  • Time Management
  • Problem-Solving
  • Adaptability in Fast-Paced Environments

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Technical Support Engineer

Orbcomm Technologies
05.2025 - Current

Senior Technician, Technical Support

Dell Technologies
09.2021 - 05.2024

Associate - Account Management

Sutherland Global
11.2020 - 06.2021

Technical Support Executive

Teleperformance
10.2019 - 11.2020

XII - MPC

Sri Chaitanya Jr. College

X

Little Angels High School

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Bala Yaswanth Sai Maddineni