BALDEO RAM
Cabin Steward
HAZARIBAG
Summary
Aspiring a suitable response entry level positive in an organization that provide me an opportunity to prove myself and polish my skills through challenging tasks to improve myself as well as for the organization.
Experienced with maintaining cleanliness and guest satisfaction. Utilizes effective communication and organizational skills to manage tasks efficiently. Knowledge of hospitality standards and practices to ensure welcoming environment for guests.
Overview
10
10
years of professional experience
Work History
Cabin Steward
MV Empress Vessel
05.2025 - Current
- Ensured cleanliness and organization of allocated cabins to improve guest satisfaction.
- Guided guests with luggage assistance, and delivered insights on ship amenities and activities.
- Managed inventory inspections of cleaning supplies, and flagged shortages for effective restocking efforts.
- Orchestrated best practices for waste disposal, fostering eco-friendly initiatives on board.
- Worked alongside team members to maintain exceptional cleanliness standards in every cabin.
- Delivered outstanding communication expertise when connecting with guests from a range of backgrounds and cultures.
- Facilitated exceptional service to VIP guests, enhancing satisfaction, and driving repeat patronage.
- Supported the overall success of cruise voyages through consistent delivery of superior customer service experiences across all journeys.
- Educate junior stewards regarding safety procedures and optimal cleaning methods.
Assistant Cabin Steward
MV Empress Vessel
04.2022 - 04.2025
- Collaborated with senior cabin stewards, contributing to tasks and enhancing understanding of cabin operations.
- develop guest cabin arrangement per SOP
- acquire skills to demonstrate guest cabin features
- developed skills for managing guest complaints
- how to deliver unforgettable service experience
- acquired skills in inventory management
- how to operate equipment correctly and ensure maintenance
- to create towel art
- methods for checking bed bugs in cabin
- using protective equipment
- also addressing organizational grooming protocols
Guest Service Attendant
Welcomhotel ITC Bhubaneswar
04.2021 - 12.2021
Guest Service Attendant
Taj Yeswantpur, Bengaluru
10.2019 - 07.2020
Guest Service Attendant
ITC Gardenia, Bengaluru
02.2017 - 09.2019
Trainee
Park Plaza Bengaluru
03.2016 - 08.2016
Education
10th - Hindi, English, Math, Science, Social Science.
St. Roberts High School
Hazaribagh, India05-2011
12th - Hindi, English, Geography, Philosphy, P.sc
St. Columba's College
Hazaribagh, India05-2013
Hotel Management Diploma - F&b Production, F&b Service, Housekeeping, F&O
Holy Cross Vocational Training Institute
Hazaribagh, India04-2016
Skills
Fire safety
Waste management
Basic repair skills
Cleanliness standards
Lost and found procedures
Equipment handling
Interests
Watching News, Sport
Declaration
I hereby declare that the above mentioned details are true and best of my knowledge and I take the responsibility for the correct lessens of the above mentioned particulars.
Strength
- Positive attitude towards work
- Team working, disciplined
- Self confident
Timeline
Cabin Steward
MV Empress Vessel
05.2025 - Current
Assistant Cabin Steward
MV Empress Vessel
04.2022 - 04.2025
Guest Service Attendant
Welcomhotel ITC Bhubaneswar
04.2021 - 12.2021
Guest Service Attendant
Taj Yeswantpur, Bengaluru
10.2019 - 07.2020
Guest Service Attendant
ITC Gardenia, Bengaluru
02.2017 - 09.2019
Trainee
Park Plaza Bengaluru
03.2016 - 08.2016
10th - Hindi, English, Math, Science, Social Science.
St. Roberts High School
12th - Hindi, English, Geography, Philosphy, P.sc
St. Columba's College
Hotel Management Diploma - F&b Production, F&b Service, Housekeeping, F&O
Holy Cross Vocational Training Institute