Baldish Kaur
Chennai
Summary
Dynamic professional with a proven record in enhancing customer experience and optimizing workflows. Expertise in team management and operational effectiveness, achieving measurable results through a proactive approach. Experienced in strategic planning and inventory management, driving improvements with innovative leadership. Committed to excellence in project execution and building strong team relationships.
Overview
19
19
years of professional experience
Work History
Dupty Manger
Urbanrise
Chennai
03.2020 - Current
- Greeted visitors and customers, providing assistance and answering inquiries to build rapport.
- Oversaw budget planning and financial forecasting for ongoing projects.
- Monitored staff performance, addressing issues proactively to enhance productivity.
- Managed communications through phone calls, emails, and other channels with efficiency.
- Provided administrative support to senior management, improving operational effectiveness.
- Coordinated with vendors to effectively manage office utilities and supplies.
- Maintained accurate records of employee attendance, payroll, and vacation requests.
- Conducted regular meetings with staff to discuss progress and identify improvements.
SALES & MARKETING MANAGER
ZARA HOLIDAY PVT.LTD
SINGAPORE
04.2016 - 11.2019
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Trained and developed new hires in company processes, product knowledge, and customer service and selling techniques.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Solved customer challenges by offering relevant products and services.
- Processed product returns and assisted customers with other selections.
- Answered customer questions about sizing, accessories and merchandise care.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
TRAVEL DESK OPERATIONS
GP STRATEGIES PVT.LTD
New Delhi
06.2006 - 12.2011
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Maintained excellent attendance record, consistently arriving to work on time.
- Developed and maintained courteous and effective working relationships.
- Adhered to social distancing protocols and wore mask or face shield.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
MBA - Human Resources Management
DR. C. V. RAMAN UNIVERSITY
New Delhi04.2017
Bachelor of Arts - English Language
C.S.J.M UNIVERSITY OF KANPUR
Kanpur, UP06.2006
Frank Finn Institute of Air Hostess Training - Aviation & Hospitality & Travel Management
12.2005
All India Computer Education - Good Knowledge of computer & computer Application
11.2004
Skills
- Customer experience enhancement
- Marketing execution
- Workflow streamlining
- Data reporting
- Facility maintenance
- Booking management
- Proactive mindset
- Effective phone communication
- Cultural sensitivity
- Detail orientation
- Time management
Hobbies and Interests
- Swimming (to keep myself fit and healthy)
- Socializing with friends (team player, rather than loner)
Languages
- English
- Hindi
- Punjabi
Professional Attainment
- Frank Finn Institute of Air Hostess Training, Aviation & Hospitality & Travel Management, 06/01/04, 12/01/05
- All India Computer Education, Good Knowledge of computer & computer Application, 06/01/04, 11/01/04
Timeline
Dupty Manger
Urbanrise
03.2020 - Current
SALES & MARKETING MANAGER
ZARA HOLIDAY PVT.LTD
04.2016 - 11.2019
TRAVEL DESK OPERATIONS
GP STRATEGIES PVT.LTD
06.2006 - 12.2011
MBA - Human Resources Management
DR. C. V. RAMAN UNIVERSITY
Bachelor of Arts - English Language
C.S.J.M UNIVERSITY OF KANPUR