Baljeet Kaur
Batala
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Visa Processor
Airbridge Immigration & Consultancy
Batala
03.2025 - Current
- Gathered required documentation from applicants for processing.
- Assisted in entering data into visa processing systems accurately.
- Communicated with applicants to clarify information and requirements.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Explained visa requirements, procedures, and regulations to applicants during interviews.
- Identified and evaluated visa applications for completeness and accuracy.
- Managed customer inquiries relating to their visa status via phone calls, emails, or online chat messages.
Visa Counselor
THE JOURNEY IMMIGRATION
Batala
03.2024 - 02.2025
- Advised clients on visa requirements and application processes.
- Assisted clients in preparing necessary documentation for submissions.
- Coordinated appointments and interviews for visa applicants.
- Maintained detailed records of application statuses and client interactions.
- Provided training to new staff on visa processing procedures.
- Verified documents such as passports, birth certificates, marriage certificates.
- Advised clients on the best course of action in applying for visas or extensions of stay.
Telecaller Supervisor
THE JOURNEY IMMIGRATION
Batala
09.2023 - 02.2024
- Trained new telecallers on effective communication techniques and product knowledge.
- Coordinated team schedules to optimize coverage and performance.
- Provided coaching, mentoring and training to team members on sales techniques, product knowledge and customer service best practices.
- Analyzed data from calls to determine areas for improvement or development within the team.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
PTE Trainer
THE VISA WORLD
Batala
10.2022 - 08.2023
- Developed personalized study plans for students preparing for PTE examinations.
- Conducted interactive training sessions to enhance students' English language skills.
- Provided constructive feedback to improve students' speaking and writing abilities.
- Maintained up-to-date knowledge of PTE exam formats and scoring criteria.
- Organized workshops focused on test-taking strategies and time management skills.
- Attended conferences and workshops related to PTE training techniques.
Education
Bachelor of Science - Non Medical
GURU NANAK DEV UNIVERSITY
Amritsar, Punjab08-2022
Skills
- Creative problem solving
- Multitasking capacity
- Staff scheduling
- Document verification
- Customer relationship management
- Background checks
- Passport control screening
- Professional ethics
- Telephone etiquette
Timeline
Visa Processor
Airbridge Immigration & Consultancy
03.2025 - Current
Visa Counselor
THE JOURNEY IMMIGRATION
03.2024 - 02.2025
Telecaller Supervisor
THE JOURNEY IMMIGRATION
09.2023 - 02.2024
PTE Trainer
THE VISA WORLD
10.2022 - 08.2023
Bachelor of Science - Non Medical
GURU NANAK DEV UNIVERSITY