BALJEET SARFRAJ SHAIKH
Chennai
Summary
- Dedicated Senior Retail Store Manager with 10 years of proven success in leading high-performing teams to exceed sales targets and enhance customer satisfaction.
- Expertise in strategic planning, operations management, and staff development, driving consistent revenue growth and operational excellence.
- Adept at implementing innovative sales strategies and fostering a positive work culture to achieve organizational goals.
- Known for exceptional leadership, communication, and problem-solving skills, with a track record of delivering results in fast-paced retail environments.
- Skilled in building and maintaining strong customer relationships, managing inventories, and driving sales through effective team leadership.
- Known for strategic planning abilities that contribute to long-term business growth.
- Results-driven marketing leader born to build strategic, successful campaigns to drive profits, increase market share and cement industry dominance for demanding customers.
- Focused, performance-minded manager with proven skills in project management, team building, stakeholder relations and campaign optimization. Ready to offer several years of experience to new role dedicated to achieving exceptional results on tight timetables.
Overview
10
10
years of professional experience
Work History
Senior Store Manager
OnePlus Technology India Private Limited
Chennai
01.2023 - Current
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Conducted performance reviews for employees in a timely manner.
- Developed and implemented marketing plans for new products.
- Analyzed market trends to identify potential opportunities for growth.
- Conducted customer research to gain insights into consumer behavior.
- Monitored competitors' activities to keep up with industry trends.
- Collaborated with internal teams on product launches and advertising strategies.
- Generated ideas to increase sales through creative promotions.
- Assisted in developing pricing strategies that maximize profits while maintaining customer loyalty.
- Performed market analysis to better understand target audiences.
- Built relationships with influencers in the industry for increased visibility.
- Worked with management team to oversee and monitor marketing strategy.
- Developed social media marketing strategies to help brand company and increase sales.
Store Manager
Mobitech Creation Private Limited
Chennai
03.2020 - 08.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided feedback on marketing campaigns to improve effectiveness.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Assistant Store Manager
Currents Technology Retail India limited
Chennai
01.2017 - 12.2019
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Fashion Consultant
Reliance Brands Limited
Chennai
10.2014 - 01.2017
- Provided personalized fashion advice to customers based on their individual body type and lifestyle needs.
- Organized and maintained merchandise displays, ensuring proper placement of items according to company guidelines.
- Built clientele base by providing exceptional customer service and styling advice.
- Assisted customers in finding clothing sizes or styles when needed.
- Handled inquiries from both customers and staff regarding fashion topics such as colors, fabrics, silhouettes.
- Attended industry trade shows to stay up-to-date on upcoming trends and looks.
Education
Advance Diploma in Fashion Designing -
Inter National Institute of Fashion Designing
Hubli, Karnataka09.2014
Common Proficiency Test (CPT) -
Institute Of Chartered Accountant Of India (ICAI)
Hubli, Karnataka12.2010
Bachelors of Commerce -
Nagpur University
Nagpur, Maharastra05.2009
Skills
- Team leadership
- Sales forecasting
- Budgeting
- Financial analysis
- Performance analysis
- Strategic planning
- Communication skills
- Staff training
- Microsoft Excel
- Sales Analysis
- Lead Generation
- Retail Marketing
- Brand Development
- Marketing Analytics
- Promotion development
- Campaign Planning
- Brand strategy
- Sales strategy
Personal Information
- Date of Birth: 30th July 1987
- Nationality: Indian
Languages
- English, Native
- Hindi, Native
- Punjabi, Native
Timeline
Senior Store Manager
OnePlus Technology India Private Limited
01.2023 - Current
Store Manager
Mobitech Creation Private Limited
03.2020 - 08.2023
Assistant Store Manager
Currents Technology Retail India limited
01.2017 - 12.2019
Fashion Consultant
Reliance Brands Limited
10.2014 - 01.2017
Advance Diploma in Fashion Designing -
Inter National Institute of Fashion Designing
Common Proficiency Test (CPT) -
Institute Of Chartered Accountant Of India (ICAI)
Bachelors of Commerce -
Nagpur University
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