Bal Kiran Bedi
Retired Assistant Divisional Manager, LIC Of India.
Faridabad
Summary
Organized Administration Manager with 14 years in supporting employees from onboarding through exit interviews. Promoted employee satisfaction through positive culture change and developed initiatives to increase employee engagement. Increased employee health and satisfaction through various HRD and training programs.
Overview
38
38
years of professional experience
16
16
years of post-secondary education
Work History
Administration Manager
Life Insurance Corporation of India
Sector -12, Faridabad
07.2017 - 02.2019
- Learned and applied preferred systems for Scheduling, Insurance Issuance, Loans and Claims payments and Customer Redressal.
- Collaborated with leaders and coordinated with sub-ordinates from other departments to achieve consistent processes and maximize efficiency of work output of entire office staff including Insurance Agents and Field Officers.
- Communicated and oversaw execution of corporate objectives to various divisions to meet deadlines and adhere to office budgets.
New Business Manager
Life Insurance Corporation of India
Rohtak, Haryana
04.2015 - 07.2017
- Liaised with clients to identify and target inefficiencies in areas of risks / business controls, process gaps and workflow discrepancies.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Created, managed and executed business plan, trained Insurance agents & field staff, and communicated company products and objectives to motivate teams.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Administrative Officer, 3 Departments of Branch
Life Insurance Corporation of India
NIT, Faridabad
06.2011 - 04.2015
- Grievances and Problem-Solving of Policy holders, Insurance agents, and field staff, to their satisfaction.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used coordination and planning skills to achieve results according to schedule.
- Uplifted the Audit Rating of all 3 departments from average to excellent.
- Minimized pending claims by persistent follow-ups with Policy holders and Field staff.
- Received many Appreciation Letters from the Highers Officers for the entire branch.
Administrative Officer (IT, DMkt) - Divisional Off
Life Insurance Corporation of India
Connaught Place, New Delhi
05.2005 - 06.2011
- Worked to maintain outstanding attendance record of the entire division consisting of 42 Branches.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Learned and Created Powerpoint Presentations to train the programmers.
- Recruited, trained and supervised the field staff for Direct Marketing.
Assistant Administrative Officer
Life Insurance Corporation of India
Sector- 16, Faridabad
02.1999 - 05.2005
- Used critical thinking to break down problems, evaluate solutions and make decisions for entire administration and marketing.
- Identified Branch, policy holders and field staff issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
- Uplifted audit rating of entire branch from fair to excellent.
Assistant, Section Head of Various Departments
Life Insurance Corporation of India
Meerut and Faridabad
05.1981 - 02.1999
- Assisted management with activities to plan and oversee events and programs.
- Got promoted timely, when due, because of my sincerity, trustworthiness and hardworking & vigorous work ethic.
- Communicated with management, as Section Head, to explain issues and formulate solutions to support executives and boost team productivity.
- Created and updated records and files to maintain document compliance.
- Got promoted consistently from Class 3 to Class 1, due to my positive attitude and modus operandi.
Education
B. Ed. - Teaching
Nanak Anglo Sanskrit College
Meerut, UP 04.1979 - 05.1980
Bachelor of Arts - Geography, English Literature And Drawing
Raghunath Girls College
Meerut, UP 04.1977 - 03.1979
Intermediate - Arts
Raghunath Girls Inter College
Meerut, UP 05.1976 - 04.1977
Higher Secondary - Arts
Kendriya Vidyalaya
Meerut Cantt, UP 06.1964 - 03.1976
Skills
Communication Skills
Employee management
Time Management
Office management
Process improvement
Positive Attitude
Versatile : Can learn, adapt and do anything and everything
Multi-tasking
Accomplishments
- NCC (1976-80): Republic Day Parade, Best Cadet Shooter In India (1979), Mountaineering, Para Jumping.
- Oil Painting Artist Since 1980.
- All India Radio Singer (1980-86).
- Athlete Champion in University (1977-79)
- Various Co-Curricular Certificates.
Timeline
Administration Manager
Life Insurance Corporation of India
07.2017 - 02.2019
New Business Manager
Life Insurance Corporation of India
04.2015 - 07.2017
Administrative Officer, 3 Departments of Branch
Life Insurance Corporation of India
06.2011 - 04.2015
Administrative Officer (IT, DMkt) - Divisional Off
Life Insurance Corporation of India
05.2005 - 06.2011
Assistant Administrative Officer
Life Insurance Corporation of India
02.1999 - 05.2005
Assistant, Section Head of Various Departments
Life Insurance Corporation of India
05.1981 - 02.1999
B. Ed. - Teaching
Nanak Anglo Sanskrit College
04.1979 - 05.1980
Bachelor of Arts - Geography, English Literature And Drawing
Raghunath Girls College
04.1977 - 03.1979
Intermediate - Arts
Raghunath Girls Inter College
05.1976 - 04.1977
Higher Secondary - Arts
Kendriya Vidyalaya
06.1964 - 03.1976