Balkrishna Bansode

Provided L2 Production Support for critical banking applications in a 24×7 production environment.
Monitored application health using ITRS Geneos, Splunk, and Kibana to ensure high availability.
Investigated and resolved production incidents using Oracle SQL, PL/SQL, and Unix/Linux.
Supported application deployments, change requests, and release activities using TeamCity and uDeploy.
Performed Root Cause Analysis (RCA) and collaborated with cross-functional teams to resolve production issues.
Managed Incident, Problem, and Change Management activities using ServiceNow following ITIL processes.
Executed post-deployment validation (PVT), production health checks, and scheduled jobs using Autosys.
Supported IBM WebSphere Application Server and IBM HTTP Server (IHS) environments while preparing KT documents and operational documentation.

Provided L2 Production Support for a global Payment Orchestration Platform serving multiple airline clients.
Monitored application health, payment transactions, charts, graphs, and alerts using Grafana.
Performed daily health checks, Linux server monitoring, and application performance monitoring.
Investigated and resolved production incidents using SQL, PostgreSQL, Linux/Unix, and log analysis on AWS & GCP.
Executed payment validation and API testing using Postman for Init, Pay, and Authentication flows.
Managed batch jobs, Cron scheduling, reconciliation reports, and daily operational activities.
Resolved incidents and service requests while collaborating with customers and cross-functional teams.
Performed RCA for critical production issues and supported emergency fixes within SLA.
Managed tickets using JIRA and collaborated with development teams for issue resolution.
Prepared operational documentation, support procedures, and production reports.

Provided Production Support for Vodafone India enterprise applications in a 24×7 support environment.
Monitored production systems, handled high-severity incidents, and coordinated bridge calls with cross-functional teams.
Investigated and resolved application issues using Oracle SQL, PL/SQL, Unix/Linux, and shell scripting.
Managed incidents and service requests using BMC Remedy and JIRA, ensuring SLA compliance.
Coordinated with L2/L3 support teams for issue resolution, application recovery, and RCA.
Performed database administration tasks including DML/DDL operations, database object creation, data restoration, and CDR provisioning.
Executed server restarts, application health checks, file loading validation, and monthly production support activities.
Prepared incident reports, operational documentation, and provided KT to new team members.