Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Balkrishna Dahal

Balkrishna Dahal

Hyderabad

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager – Resource Management

Deloitte India (Offices of the US)
04.2018 - Current
  • Spearhead demand forecasting, campus deployments, bench management, and demand-supply gap analysis to ensure optimal resource utilization.
  • Own end-to-end governance of Resource Management (RM) parameters, collaborating with business leaders to drive data research, analysis, and reconciliation.
  • Cultivate a robust network of FSS leaders and managers; conduct regular practitioner connects to gain deep insights into operational dynamics.
  • Resolve scheduling conflicts and facilitate seamless rollover planning to support business continuity.
  • Analyze key skills, processes, and market trends; assess practitioner competencies to align talent with business needs.
  • Advise project teams on navigating RM processes and recommend strategies for enhanced outcomes.
  • Leverage RM tools and Deloitte resources to identify candidates and craft innovative staffing solutions for open requests.
  • Build and nurture relationships with practice and industry leaders to maximize deployment opportunities.
  • Resolve staffing conflicts through creative alternatives and persuasive negotiation, emphasizing long-term organizational benefits.
  • Maintain one-on-one practitioner relationships to understand individual goals and provide deployment-related career guidance.
  • Collaborate with RM Information Services to optimize processes, maximize productivity, and deliver exceptional customer experiences.
  • Serve as a champion for CTS and RM culture, and as a counselor to Resource Management seniors or leads.
  • Maintain detailed knowledge of practitioner skill profiles and project pipelines to proactively manage resources and advise on future needs.

Sr. Project/Resource Coordinator

NGA (NorthgateArinso) HR India Pvt. Ltd.
07.2014 - 03.2018
  • Supported end-to-end project planning, including drafting proposals, developing schedules, and preparing comprehensive project documentation.
  • Chaired project meetings, distributed minutes, and ensured timely communication among all stakeholders.
  • Managed project costs and proactively mitigated risks in collaboration with vendors and customers.
  • Coordinated resource planning across multiple projects and project managers, ensuring optimal team composition.
  • Delivered high-quality, timely, and reliable reports to the Regional Manager on project progress and resource allocation.
  • Ensured all project commitments aligned with goals and objectives, and maintained smooth coordination across departments.
  • Prepared and analyzed reports on project resourcing and progress, supporting data-driven decision-making.

Project / Change Coordinator

IBM India Pvt. Ltd.
Hyderabad
09.2010 - 07.2014
  • Led IT Service Operations for a 10-member team, overseeing Change Management and Incident Management processes.
  • Managed user escalations and maintained project schedules, conducting regular status meetings and generating standard IBM project reports.
  • Tracked and monitored changes through the ITIL Change Management lifecycle, ensuring compliance with all statutory requirements (FRT/ERB/CAB/PCD readiness).
  • Coordinated change planning, resource engagement, approvals, and execution, liaising with internal and external stakeholders.
  • Ensured minimal business impact and a zero-error environment during infrastructure changes, achieving a 100% change success rate and minimal defer rate.
  • Facilitated issue resolution during changes, including bridge availability, fix-on-fail, and back-out plans.
  • Interfaced with Engineering for new or updated build components, communicated server release schedules, and chaired CAB meetings.

Education

Master of Arts -

University of North Bengal
01.2010

Skills

  • Team leadership and development
  • Project and program management
  • Resource management
  • Delivery operations
  • Process optimization
  • Stakeholder engagement
  • Change management
  • Performance improvement
  • IT Service management

Certification

  • PMP, Pursuing
  • PRINCE2 Foundation
  • ITIL v3 Foundation
  • PM54G (Project Management Orientation)

Timeline

Assistant Manager – Resource Management

Deloitte India (Offices of the US)
04.2018 - Current

Sr. Project/Resource Coordinator

NGA (NorthgateArinso) HR India Pvt. Ltd.
07.2014 - 03.2018

Project / Change Coordinator

IBM India Pvt. Ltd.
09.2010 - 07.2014

Master of Arts -

University of North Bengal

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Balkrishna Dahal