Alfiya Noor Mohammed Rawal
Thane
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
8
8
years of professional experience
Work History
Cashier
AL ORF Hospital, Al Jahra, Kuwait
01.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Pharmacists Assistant
- Insurance Assistant
- Medicine Arrangments
- Annual Inventory Check
- Afya Insurance Daily checking
- Afya Insurance sending emails for chronic medications.
- Sending Approvals for all kind of Insurance.
Back Office - Operations As Senior Officer
Netizen Engineering Pvt. Ltd.
07.2019 - 01.2020
- I handle service termination and terminating service orders for Broadband Enterprise (high value) Customers
- They also Raised SO (Service Order) as per customer requirements
- Handling and resolving all TTs (Trouble Ticket) raised by broadband customers at the contact center and scrutinizing the cases for their genuineness & co-ordinate with the circle MACD team for any clarification
- Work on different tools like Clarity, BMC remedy, Microsoft Excel, and word Coordinate with all CSAM (Customer Service Assurance Manager)
- Attending all sorts of MACD complaints of the BROADBAND customers.
Back Office - Operations As Officer
Reliance HR Services Pvt. Ltd.
09.2017 - 07.2019
- Same as mentioned in the previous company as our business is shifted to Reliance HR Services Pvt. Ltd.
Back Office - Operations As Business Associate
Vertex Customer Management Pvt. Ltd.
06.2016 - 09.2017
- Same as mentioned in the previous company as our business is shifted to Reliance HR Services Pvt. Ltd.
Education
T.Y.BCOM -
Shet N.K.T.T. College
Thane, Maharashtra03.2016
H.S.C. -
R. H. Ideal High School & Junior College
Thane, Maharashtra02.2013
S.S.C. -
R. H. Ideal High School & Junior College
Thane, Maharashtra03.2011
Skills
- Communication skills
- Customer service
- Operation associate
- Email Customer Service Representative
Languages
English
Hindi
Marathi
Urdu
Personal Information
- Date of Birth: 08/11/1995
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
- Listening Music
- Cooking
- Hangout With Friends
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge and belief.
Hobbies
- Listening Music
- Cooking
- Hangout With Friends
Timeline
Back Office - Operations As Senior Officer
Netizen Engineering Pvt. Ltd.
07.2019 - 01.2020
Cashier
AL ORF Hospital, Al Jahra, Kuwait
01.2019 - Current
Back Office - Operations As Officer
Reliance HR Services Pvt. Ltd.
09.2017 - 07.2019
Back Office - Operations As Business Associate
Vertex Customer Management Pvt. Ltd.
06.2016 - 09.2017
T.Y.BCOM -
Shet N.K.T.T. College
H.S.C. -
R. H. Ideal High School & Junior College
S.S.C. -
R. H. Ideal High School & Junior College
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