Balpreet Kaur
New Delhi
Summary
Seasoned Project Lead and ARIS BPM Consultant with over 16 years of experience driving operational excellence and leading high-impact initiatives in the banking and financial services industry. Proven expertise in end-to-end project delivery, process modeling using ARIS (BPMN, EPC), and process improvement through Lean and Six Sigma methodologies. Demonstrated success in transforming core banking operations, implementing standardized workflows, and leading digital transformation initiatives across multi-functional teams. Skilled in process mining, risk identification, compliance alignment, and stakeholder engagement to optimize performance, reduce costs, and improve customer experience. Adept at managing large-scale change, fostering team collaboration, and aligning business objectives with process efficiency goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
ARIS BPM Consultant
NTT Data Services
New Delhi, Delhi, India
02.2025 - Current
- Collaborated with teams to analyze client requirements and develop tailored solutions.
- Facilitated workshops to gather client feedback and enhance project alignment.
- Supported project management by coordinating schedules and tracking deliverables.
- Designed and optimized end-to-end business processes using ARIS Architect and Designer for clients in the financial and manufacturing sectors.
- Led process modeling workshops with cross-functional teams to capture AS-IS and define TO-BE processes, aligned with business transformation goals.
- Trained client teams on ARIS methodology, modeling conventions, and BPM best practices.
- ARIS Architect, ARIS Designer, ARIS Connect.
- BPMN 2.0, EPC (Event-Driven Process Chains), and Value-Added Chain Diagrams.
- SAP Solution Manager Integration.
- Business Process Analysis and Optimization.
- Process Governance and Repository Management
- Workflow Documentation and Standardization.
- Stakeholder Workshops and Change Management.
Project Lead
Persistent System Ltd
11.2022 - 07.2024
- Proven ability to lead cross-functional teams, deliver projects on time and within budget, and implement processes that enhance efficiency. Adept at stakeholder communication, risk management, and agile methodologies.
- I handled a team of software engineers, working on end-to-end processes and analysis, such as KPIs, and worked on order-to-cash and healthcare projects.
- Compared the AS-IS model with the reference model in the conference check and identified violations.
- Identified the bottlenecks and suggested process improvements.
- Worked with the team of engineers to use ARIS and Celonis process mining systems to conduct data-driven analysis to streamline, optimize, and standardize diverse processes for clients.
- Implemented strategic resource allocation and risk management methodologies, enhancing project efficiency, and minimizing potential setbacks.
- Directed the requirement-gathering process, ensuring comprehensive and clear documentation that facilitated effective project planning and execution.
- Led cross-functional teams in the successful delivery of complex technical projects, maintaining meticulous attention to detail through all project stages.
- Hosted sprint planning, retrospective meetings, and daily stand-ups. Coached and mentored teams, and monitored team performance.
- Identified and escalated risks, issues, and dependencies that may impact the project timeline and deliverables.
- I worked with a team on process mining projects and enhanced finance and healthcare by discovering automation opportunities using process mining and modeling tools. Identified problem areas and instituted large-scale project campaigns to address them.
- Prepared team reviews on a weekly basis and showed the trend of team performance week on week during the scrum meeting.
- Closely collaborated with project members to identify and quickly address problems.
- Mentored and motivated IT teams to support business objective delivery. Managed workforce planning and strategy, optimizing resource allocation, and staff deployment to meet business needs.
- Closely monitored operations to detect underachieving or inefficient staff, providing training or performance meetings when necessary.
ARIS BPM Consultant Team Leader
Bank of America
03.2008 - 06.2022
- As a part of BPM team, ARIS worked towards understanding client requirements, eliminating unnecessary procedures.
- Good understanding of process improvement, and process modeling, with experience in process workflow development, requirements gathering, data analysis, and project planning and management.
- Reduced audit gaps by 60% through improved process traceability and role clarity.
- Very strong business process modeling experience using ARIS IT Architect/Designer & ARIS Business Publisher tools.
- Experienced in business process modeling using VACD and EPC, FAD ARIS models.
- Identified risks in the process flow and assisted process owners in implementing controls.
- Experience in using Semantic Check Reports for performing QA on the developed ARIS model.
- Process excellent interpersonal, communication, and organizational skills, with proven abilities in team management and customer relationship management. Managed utilization and productivity reports for the team. Provide training to the new team members.
- Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
Team Developer
Bank of America
- I worked in the Anti-Money Laundering Unit under the Business Banking domain, which provides exposure to handling cases from top Fortune 500 companies, carrying out research and decision-making from the perspective of Anti-Money Laundering laws to meet compliance standards.
- Updating and verifying the missing CIP/CDD information of customers, and handling critical case types.
- The analysis is to ensure the completeness and accuracy of the 'Know Your Customer' process to identify legitimate businesses, as per the guidelines, and to ensure compliance with Anti-Money Laundering policies.
- Perform Customer Due Diligence (based on different jurisdictions) activities according to their risk scores: high, medium, and standard risk-rated entities.
- Adhering to AML and KYC norms, the Banking Secrecy Act, and US Patriot Act policies.
- Completing analyst cases in TAT, and working meticulously as per defined procedures, and highlighting anomalies as per recent changes in the process.
- Conducting a 100% quality review of the process, and providing support as an Embedded Coach of the process.
- Conducting knowledge-sharing sessions and reporting of SSN and TIN IRS reports, or onshore/local office.
Senior Team Member Small Business Process
Bank of America
- Providing document classification (assigning doc type) and document indexing (business identifier) expertise to Bank of America unindexed documents based on Bank of America document indexing requirements.
- Facilitated customer transactions and resolved inquiries efficiently.
- Assisted team members with complex account issues and service requests.
- Collaborated with management to enhance service delivery and customer satisfaction.
Education
MBA - HR
Symbiosis International (Deemed University)
01-2015
Bachelor in Arts -
Indira Gandhi National Open University
01.2008
Skills
- Value stream mapping process improvement
- Client relationship management
- Six Sigma
- Risk management
- ARIS modeling
- BPMN 20
- Process optimization
- Data analysis
- Risk management
- Stakeholder communication
- Project management
- Team leadership
- Effective communication
- Problem solving
- Training and development
- Team leadership & development
- Project analysis
- Continuous improvement
Certification
- Certified Six Sigma Green Belt - ISI Delhi Centre
- Certified in Governance Risk and Compliance - Straighthold
- ARIS Modeler Certified - Software AG's University Relations
- Celonis Certified Build Analysis - Celonis Certified Scrum Master (CSM) ScrumAlliance
Accomplishments
- Recognized as an AML Expert at the Compliance domain level.
- Active support was provided towards the successful completion of the Corporate Audit on the AML process of the bank.
- Awarded quarterly Global Recognition in categories like Gold, Silver, Bronze, and other organization-level categories. Also received several recognitions from the US Line of Business.
Timeline
ARIS BPM Consultant
NTT Data Services
02.2025 - Current
Project Lead
Persistent System Ltd
11.2022 - 07.2024
ARIS BPM Consultant Team Leader
Bank of America
03.2008 - 06.2022
Team Developer
Bank of America
Senior Team Member Small Business Process
Bank of America
MBA - HR
Symbiosis International (Deemed University)
Bachelor in Arts -
Indira Gandhi National Open University
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