BALRAJ R

Experienced professional with over 12 years of diverse work experience, including 2 years as a dedicated Quality Analyst in fast-paced customer service and support environments. Proven ability to evaluate agent performance, enhance service quality, and ensure compliance with internal standards and customer satisfaction goals. Skilled in call monitoring, feedback delivery, process audits, and QA tools such as NICE Enso platforms. Adept at cross-functional collaboration, identifying training needs, and driving continuous improvement initiatives. Known for a detail-oriented approach, strong analytical skills, and a commitment to operational excellence.

• Supervised 3 teams of 48 staff members.
• Collaborated with team of 5 in the development of Outreach Project.
• Achieved 100% by completing of AUX usage with accuracy and efficiency.
• Documented and resolved OB not on call which led to a decrease on OB not on call %.

• Father's Name: RAJAN.T
• Date of Birth: 03/08/91
• Gender: Male
• Nationality: Indian
• Marital Status: Single