Balram Dave
Ahmedabad,Gujarat
Summary
Experienced Engagement Manager with proven skills in data analysis, risk assessments and utilization management. Talented project manager, team leader and rollout coordinator. Prepared to offer 10+ years of experience to a dynamic team.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Engagement Manager
Adept talent
Ahmedabad
11.2023 - Current
- Primary liaison for clients, ensuring their needs are understood and addressed promptly.
- Cultivate strong, trusting relationships to drive client satisfaction and retention.
- Collaborate with internal teams to develop comprehensive project strategies and timelines.
- Conduct risk assessments and devise mitigation plans to ensure successful project delivery.
- Facilitate cross-functional collaboration by clearly communicating project objectives and expectations.
- Provide leadership and guidance to team members, fostering a culture of innovation and productivity.
- Monitor team performance and implement corrective actions to maintain project momentum and quality.
- Proactively identify and address potential delays to ensure projects are completed on time and within budget.
- Maintain accurate project documentation to track progress and facilitate decision-making.
Team Lead - Quality Team (AI/ML Projects)
Shaip.AI
Ahmedabad
12.2019 - 11.2023
- Mentored and coached (30 freelancers + 15 full time employees) on quality techniques of AI/ML use cases
- Manage different kinds of AI/ML projects
- Use cases - Computer Vision, Transcription, Utterances, Chatbots, Camera enhancement projects, Enhancement of vehicle insurance app
- Reviewed project specifications and created quality process e.g., system validations, quality checklist, quality workflow
- Managed resource constraints across (17 projects)
- Evaluated employee skills and knowledge regularly, training and mentoring individuals
- Created onboarding process for new team members: Policy and Procedures, AI/ML Quality Checklist
- Facilitated project meetings with senior leadership, stakeholders and customers
- Mentored newly hired employees, developed training manual to use for reference
- Calibration activity with all stack holders and client
- Accountable and responsible to provide insights from client feedback, cascade improvement areas to internal stakeholders
- If there is any gap then also be a part of client calibration call
- Ensure timely customer delivery for various projects simultaneously
- Prepare KPIs for team
- Tools - Advance Excel, Word, PowerPoint, Outlook, R(Basic) and Python(Basic)
- Basic knowledge of Deep Learning, NLP and ML algorithms.
Sr. Operation Analyst
TTEC India
Ahmedabad
02.2019 - 12.2019
- Authored operational forecast documents, helping senior leadership predict and prepare for forthcoming changes in production
- Reviewed process failures and determined root causes
- Participated in high-level strategy meetings, contributing to financial framework planning
- Collaborated with management and employees to assess business practices and determine areas for analysis
- Prepare ad-hoc reports and maintain existing reports
- Business review decks
- Manage Internal and external stakeholders
- Communicate with client and Operation team to bridge gaps.
Sr. MIS Executive
Advantmed LLP
Ahmedabad
10.2017 - 02.2019
- Designed internal dashboard for at-a-glance system and project status reporting
- Resolved workflow issues to optimize team productivity and improve delivery times
- Assessed business requirements to forecast annual budgetary operational costs
- Gather requirements from stockholder and prepare ad-hoc requests
- Capacity Planning reports and KPIs
- Manage stack holders.
Supervisor MIS Team
Motif India Infotech Pvt LTD
Ahmedabad
03.2012 - 10.2017
- Collaborated with team members to achieve target results
- Identified issues, analyzed information and provided solutions to problems
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used coordination and planning skills to achieve results according to schedule
- Experienced in designing new reporting formats according to the need of the hour
- I own daily reporting and data management including analyzing data for process improvements which helps maintain BAU and keeps a tab on any possible gaps in the process
- I share a good rapport with client which helps me manage all communications and escalations effectively & efficiently.
Education
Bachelor of Science - Statistics
St. Xaviers College
03.2012
Skills
- Strategic Thinking
- Implementation Management
- Agile principles
- Scrum
- Team collaboration and Leadership
- Data Analytics and MIS
- Data Interpretation
- Tools - Advance Excel, R, Python, SQL
- Data Analysis and MIS (Reporting)
- Strategic planning
- Training
- R
- Python
Certification
Business Analyst Certification Program, Great Lakes Institute, 05/01/21
Ceretificate Link - https://olympus1.mygreatlearning.com/certificate/AEGWCNVH
Certified Scrum Master, Scrum Alliance, Inc.12/17/23
Badge ID - https://bcert.me/syhbfpods
Timeline
Engagement Manager
Adept talent
11.2023 - Current
Team Lead - Quality Team (AI/ML Projects)
Shaip.AI
12.2019 - 11.2023
Sr. Operation Analyst
TTEC India
02.2019 - 12.2019
Sr. MIS Executive
Advantmed LLP
10.2017 - 02.2019
Supervisor MIS Team
Motif India Infotech Pvt LTD
03.2012 - 10.2017
Bachelor of Science - Statistics
St. Xaviers College
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