BALRAM KHATRI
Food & Beverage Executive
NEW DELHI
Summary
To excel in the area of Guest Service Management by delivering value-added customer services, taking up and thriving on challenges that will enhance my technical and personal skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Industrial Trainee
Westin Gurgaon
Executive
Aloft Hotels
- Current
- Company Overview: Marriott International
- Ensuring punctuality on shifts with the entire mise en place
- Taking into account Hotel House count, Occupancy, VIPs In-House, and Expected VIP arrivals
- Responsible for maintaining par stock of Dry store for smooth operation
- Responsible for Bluebook and Room service Alcohol Inventory
- Fulfilling guests' off-menu requests & suggest them accordingly
- Updating the Restaurant Manager about any service or food-related glitches and updating the team members about the same
- Fluent knowledge in using software like micros & Birch Street
- Ensure that the entire guest orders are timed accordingly and the guests should be informed about any delays
- Conducting training on various topics related to food and beverages and hotel operations
- Recognize repeat guests and their preferences
- Marriott International
F&B Associate
Aloft Delhi
02.2018 - 03.2021
- Pre-opening team member of Aloft, New Delhi
- Appreciation letter in Food & Beverage Service Department during training
Education
Bachelor's Degree - Hotel & Hospitality Administration
01.2016 - 04.2018
HSC - undefined
01.2014 - 04.2015
SSC - undefined
01.2012 - 04.2013
Skills
Team work
Inventory management
Staff leadership
Documentation and Record keeping
Point of sale (pos ) system operation
Keyresponsibilityarea
- Ensuring punctuality on shifts with the entire mise en place.
- Taking into account Hotel House count, Occupancy, VIPs In-House, and Expected VIP arrivals.
- Responsible for maintaining par stock of Dry store for smooth operation.
- Responsible for Bluebook and Room service Alcohol Inventory.
- Fulfilling guests' off-menu requests & suggest them accordingly.
- Updating the Restaurant Manager about any service or food-related glitches and updating the team members about the same.
- Fluent knowledge in using software like micros & Birch Street.
- Ensure that the entire guest orders are timed accordingly and the guests should be informed about any delays.
- Conducting training on various topics related to food and beverages and hotel operations.
- Recognize repeat guests and their preferences.
Specialachievements
- Pre-opening team member of Aloft, New Delhi
- Appreciation letter in Food & Beverage Service Department during training.
Disclaimer
I do here declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge.
Personal Information
- Height: 5'7"
- Weight: 70 KG
- Father's Name: Mr R.B. Khatri
- Mother's Name: Mrs Bimala Khatri
- Date of Birth: 12/30/96
- Nationality: Indian
- Religion: Hindu
Timeline
F&B Associate - Aloft Delhi
02.2018 - 03.2021
AIHM - Bachelor's Degree, Hotel & Hospitality Administration
01.2016 - 04.2018
Air force sr. sec. School - HSC,
01.2014 - 04.2015
Air force sr. sec. School - SSC,
01.2012 - 04.2013
Industrial Trainee - Westin Gurgaon
Executive - Aloft Hotels
- Current