BALRAM SINGH
Gurugram
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Yatra
Gurugram
10.2023 - Current
- Maintain strong business relationships with clients at all levels across India.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managing clients' service reviews, including presenting strategies for saving.
- Developed and maintained relationships with external stakeholders to ensure customer satisfaction.
DEPUTY MANAGER
TRAVELOPOD
Pune
08.2019 - 09.2023
- An excellent track record in management of a team of business travel counselors / agents
- Administer performance figures and manage real time issues to ensure travelers' calls and emails are responded line with service level agreements, manage resources in an effective way
- Lead and develop team effectiveness through 1 to 1 coaching, feedback, performance reviews, quality checks, regular team meetings and formal appraisals
- Track ongoing performance and observe / monitor individual results
- An open and personal management style and be result and solution oriented
- Promote exceptional customer service, meet performance goals and promote Team morale
- Ensure accuracy and high quality of customer service through creative monitoring techniques, key metric analysis and driving high performance through effective coaching
- The Team Leader is expected to maintain and drive positive results in employee, customer and shareholder satisfaction
SENIOR SALES SPECIALIST
TRAVELOPOD
Chandigarh
01.2016 - 07.2019
- Scheduled trips and prepared travel itineraries for clients
- Established and maintained solid client relationships
- Processed invoices and ensured prompt handling of client payments
- Maintained inventory of travel information
- Dealt with booking and ticketing issues as necessary
- Assisted with the procurement of all necessary travel documents
- Researched client requirements for foreign travel destinations
- Managed travel and airline bookings
- Oversaw office staff and tracked productivity
- Prepared detailed travel estimates per client requests
SALES EXECUTIVE - MMT
CONCENTRIX
Chandigarh
05.2013 - 12.2015
- Scheduled trips and prepared travel itineraries for clients
- Established and maintained solid client relationships
- Maintaining monthly sales individual targets
- Processed invoices and ensured prompt handling of client payments
- Maintained inventory of travel information
- Dealt with booking and ticketing issues as necessary
- Researched client requirements for foreign travel destinations
- Managed travel and airline bookings
- Prepared detailed travel estimates per client requests
Education
BACHELORS OF ARTS -
KUVEMPU UNIVERSTIY
11.2013
Skills
- Proficient in Amadeus
- Microsoft Excel
- Solution oriented
- Adaptability
- Time Management
- People and relationship management
- Task Delegation
- Operations Management
- Employee Scheduling
- Project management abilities
- Succession Planning
- Customer Relationship Management (CRM)
Activities
- Sports - Football, Hockey on Skates
- Leisure time Music
Timeline
Assistant Manager
Yatra
10.2023 - Current
DEPUTY MANAGER
TRAVELOPOD
08.2019 - 09.2023
SENIOR SALES SPECIALIST
TRAVELOPOD
01.2016 - 07.2019
SALES EXECUTIVE - MMT
CONCENTRIX
05.2013 - 12.2015
BACHELORS OF ARTS -
KUVEMPU UNIVERSTIY
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