BALRAM SINGH
FOOD & BEVERAGE SERVICES
NEW DELHI
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
11
11
years of professional experience
3
3
Certifications
2
2
Languages
Work History
UNIT GENERAL MANAGER
Travel Food Services
04.2025 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Developed and implemented strategies to increase sales and profitability.
Restaurant Manager
Subway India (Travel Food Services Pvt Ltd)
04.2021 - Current
- Manage daily operations, ensuring seamless workflow and team synergy.
- Implement cost control strategies, achieving notable financial efficiency.
- Lead and coach staff, boosting service quality and employee performance.
- Resolve customer and employee issues, fostering a positive environment.
- Analyze processes, driving operational improvements and strategic growth.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Assistant Store Manager
Subway India (Travel Food Services Pvt Ltd)
02.2018 - 03.2021
- Led store staffing, enhancing partner growth and talent acquisition.
- Boosted sales through strategic local marketing initiatives.
- Cultivated a customer-first approach, achieving 100% CHAMPS scores.
- Oversaw HR management, resolving labor issues effectively.
- Achieved over 90% in all audits, ensuring operational excellence.
- Streamlined inventory management processes and optimised staff scheduling, resulting in reduced operational costs while maintaining 90%+ audit scores.
- Promoted a positive work environment through open communication and constructive feedback.
Shift Manager
Devyani International Ltd
08.2017 - 01.2018
- Supervised staff to enhance performance and resolve challenges, boosting team efficiency.
- Managed store operations and cost control, achieving measurable improvements in profitability.
- Designed marketing strategies to elevate sales, resulting in significant revenue growth.
- Tracked inventory and balanced cash registers, ensuring accurate financial reporting.
- Conducted team training, fostering a collaborative environment and improving service quality.
Crew Member
Café Coffee Day
08.2014 - 07.2017
- Welcomed and assisted customers, enhancing satisfaction and repeat visits.
- Processed orders efficiently, ensuring accurate transactions and quick service.
- Collaborated with kitchen staff to maintain food quality and safety standards.
- Maintained cleanliness of dining and kitchen areas, improving overall hygiene.
- Addressed customer inquiries about menu, boosting engagement and sales.
Education
B.Sc - Hotel Management
03.2012
Intermediate - undefined
01.2007
High School - undefined
01.2005
Skills
Customer Service (Expert)
Certification
ADVANCE COMPUTER COURSE Rajiv Gandhi Institute Nov 2006 - Oct 2007
Interests
Playing Cricket
Accomplishments
- Certified person in charge from (5S AUDITS) Delhi airport
- REV AUDIT Award winning from SUBWAY
- Being a part of Opening team of Subway at GOA AIRPORT, CHENNAI AIRPORT, HARIDWAR HIGHWAY
- Champs Medallist at SUBWAY Rev Audit
- Manager excellent Review recognition in SUBWAY
- Food safety and hygienic certificate DIALTEAM DELHI AIRPORT
INTERNSHIPS
TRAINEE Hotel Royal Orchid Oct 2011 - Mar 2012 Jaipur
PLAYING CRICKET
PLAYING CRICKET AND WATCHING
Timeline
UNIT GENERAL MANAGER - Travel Food Services
04.2025 - Current
Restaurant Manager - Subway India (Travel Food Services Pvt Ltd)
04.2021 - Current
Assistant Store Manager - Subway India (Travel Food Services Pvt Ltd)
02.2018 - 03.2021
Shift Manager - Devyani International Ltd
08.2017 - 01.2018
Crew Member - Café Coffee Day
08.2014 - 07.2017
S.G.S.I.C - Intermediate,
S.K.S.I.C - High School,
Punjab Technical University - B.Sc, Hotel Management