Director of Customer Success
ideyaLabs
12.2025 - Current
Hi, I’m
Balu Kunkum
Sales & Business Development
Hyderabad,TG
Timeline
General Manager Strategy & Business Development
FunnL
02.2016 - 10.2025
Jawaharlal Nehru Technological University, Kakinada
MBA from Master of Business Administration
04.2013 - 08.2015
Tirumala Engineering College
Bachelor of Technology from Computer Science & Engineering
04.2010 - 07.2013
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Company CultureFlexible work hoursTeam Building / Company RetreatsCareer advancementWork-life balancePersonal development programsWork History
ideyaLabs
Director of Customer Success
12.2025 - Current
Job overview
- Assisted in onboarding new customers, ensuring a smooth transition and setup with products.
- Supported customer inquiries by providing accurate information and troubleshooting assistance.
- Collaborated with cross-functional teams to address customer needs and improve service delivery.
- Documented customer feedback to identify trends and enhance overall satisfaction levels.
FunnL
General Manager Strategy & Business Development
02.2016 - 10.2025
Job overview
- Supported daily operations to ensure efficient workflow and productivity.
- Assisted with staff scheduling and resource allocation for optimal performance.
- Learned company policies and procedures to provide accurate information to team members.
- Adapted quickly to new systems and processes, enhancing operational efficiency.
Overview
10
years of professional experience
6
years of post-secondary education
Education
Jawaharlal Nehru Technological University, KakinadaKakinada
MBA from Master of Business Administration
04.2013 - 08.2015
Tirumala Engineering College Narasaraopet
Bachelor of Technology from Computer Science & Engineering
04.2010 - 07.2013
Skills
Client advocacy
Customer segmentation
Sales enablement
Customer onboarding
Salesforce proficiency
CRM integration
Campaign management
Multichannel marketing
Marketing automation
Positive attitude
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Excellent communication
Computer skills
Organizational skills
Team collaboration
Team leadership
Effective communication
Decision-making
Problem resolution
Relationship building
Team building
Task prioritization
Work Planning and Prioritization
Interpersonal skills
Customer relationship management
Conflict resolution
Analytical thinking
Recruitment and hiring
Training and development
Team development
Professionalism
Sales strategy
Written communication
Crisis management
Market research
Revenue growth
Summary
Diligent Director with extensive experience leading customer success teams. Proven track record of enhancing client relationships and driving customer satisfaction through strategic initiatives. Demonstrated expertise in implementing customer-focused solutions and fostering collaborative environments.