Balvinder Singh
New Delhi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dhani Loans and Services (Indiabulls)
Senior Officer
GURGAON
11.2021 - Current
- Loans related Escalation(RBI ,Grievance,Social Media,and Service Report.
- Service Portal Handling (LMS,CRM and CMS), IDs activation-deactivation and rights provider PAN INDIA users.
- Connect with the Engineers for the portal issue and resolve the problems PAN INDIA users.
- Fraud Cases walk in customer issue handling.
- Collection Comparison MIS publishing.
- Query and Issue resolution raised by Field or CC Team.
- Company apps issue handling (used by own users).
- Coordinate with the operation team for the users related issue.
- CIBIL cases resolve coordinate with the CIBIL team.
SAR Group
Compliance Executive
GURGAON
08.2021 - 10.2021
- Follow up the sales team for the product and coordinate with the Logistics for delaying .
- Understanding the customer query and their needs.
- Coordinate with the cluster and warehouse for required product issues.
South City Aircon
Service Officer
DELHI
12.2018 - 06.2021
- Estimate the structure and setup requirement.
- Site seeing, measurement.
- Understanding the customer requirements and query resolve.
- Coordinate with the technician team , Godown managing and vendors.
- Resolving the customer complaints and provide the services .
3T Plus Technologies (The Sachdev Groups)
Executive
New Delhi
09.2017 - 11.2018
- Follow up on the concepts and proposals approved by Dealership and Coordinate with delivery and technician team.
- Preparing and presenting the conceptualized presentation with showrooms sales team.
- Vendor management and prepare the costing
- Source for the material and act as negotiator to obtain cost -effective prices for suppliers.
Education
B.A PROG. -
DU Correspondence
New Delhi01-2019
12th CBSE BOARD DELHI -
LBS School
New Delhi03-2012
10th CBSE BOARD DELHI -
LBS School
New Delhi03-2012
Skills
- Loan Closing
- Loan Servicing
- Regulatory Compliance
- Data Collection
- Loan Disbursement
- Problem-solving abilities
- Time Management
- Problem-solving aptitude
- Application Review
- Customer Service
- Team Collaboration
- Written Communication
- CRM Software
- Problem-Solving
Certification
- Certificate of Appreciation (Dhani Loans and Services).
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Dhani Loans and Services (Indiabulls)
Senior Officer
11.2021 - Current
SAR Group
Compliance Executive
08.2021 - 10.2021
South City Aircon
Service Officer
12.2018 - 06.2021
3T Plus Technologies (The Sachdev Groups)
Executive
09.2017 - 11.2018
B.A PROG. -
DU Correspondence
12th CBSE BOARD DELHI -
LBS School
10th CBSE BOARD DELHI -
LBS School
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