Hi, I’m
Balwinder Singh Choudhary
IT SECURITY PROFESSIONAL
New Delhi
Summary
Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
3
Certifications
Work History
Punjab and Sind Bank Gurgaon
IT Senior Manager
04.2022 - Current
Job overview
- Conducted meticulous risk assessments to identify potential vulnerabilities in existing systems architecture before addressing them proactively.
- Reduced downtime and increased productivity through proactive infrastructure maintenance and upgrades.
- Elevated company-wide technical competencies by developing robust training programs on essential software tools usage best practices.
- Improved data security through the implementation of comprehensive cybersecurity measures and employee training programs.
- Developed and implemented IT policies and procedures, ensuring compliance with industry standards and best practices.
- Managed vendor relationships to negotiate contracts, secure cost-effective services, and maintain high-quality support for the organization.
- Implemented effective disaster recovery plans, minimizing potential losses due to unexpected events or system failures.
- Coordinated cross-functional teams in the development and launch of new technology initiatives, fostering collaboration across departments.
- Boosted customer satisfaction by overseeing responsive IT help desk operations and timely issue resolution.
- Led a team of IT professionals in the successful execution of major projects, resulting in improved business operations.
- Collaborated with executive leadership to align departmental goals with overall strategic objectives, maximizing ROI on technology investments.
- Ensured seamless integration between departmental systems through diligent management of interdepartmental communication channels.
- Oversaw hardware and software procurement, ensuring the acquisition of reliable technologies that met organizational needs.
- Fostered a culture of continuous improvement by regularly reviewing and refining internal processes, resulting in ongoing operational enhancements.
- Optimized network performance by conducting thorough assessments and implementing necessary improvements.
- Increased employee productivity by deploying tailored IT solutions designed to streamline day-to-day tasks effectively.
- Enhanced system efficiency by streamlining IT processes and implementing automated solutions.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Assisted in development of long-term strategies to grow department and resources.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Wrote strategic business plans outlining need for departmental information technology resources.
Punjab and Sind Bank New Delhi
IT Manager
07.2019 - 04.2022
Job overview
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Improved network efficiency by implementing new server configurations and optimizing system operations.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
- Created and terminated user's accounts from start to finish in business applications.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Oversaw daily performance of computer systems and immediately responded to Type issues to keep network up and running.
- Customized and repaired technology based on staff requests.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Assisted in development of long-term strategies to grow department and resources.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Updated customers and senior leaders on progress and roadblocks.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Implemented and maintained technology and software budget.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Liaised with other departments to minimize network interruptions and possible downtimes.
Punjab and Sind Bank Amritsar
Branch Manager
07.2016 - 07.2019
Job overview
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Resolved various issues impacting sales management and business operations.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
- Boosted sales and customer loyalty through incentive programs.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Complied with regulatory guidelines and requirements.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Punjab and Sind Bank Jammu
Officer
11.2012 - 04.2016
Job overview
- Offering Retail Customer Services
- Team Lead for Hall Operations
- CASA,CREDIT , Recovery operations.
- Manage the cash flow, loans, finances, and mortgages.
- Taking care of the documents related to loans as well.
- Supporting Team during FLC Camps and Lead generations activities fortnightly.
- Handling Day Today routine more then 100 customer requests.
- Strictly following the Regulatory compliances and getting approvals for exceptions in terms of Bank policy.
- Credit Risk rating for retail and MSME customers .
- Supporting BM in SMA monitoring , NPA recovery and management of early warning signals through customer operations monitoring.
- Maintaining Legal and Regulatory guildlines during daily routine activites .
- Support regulatory audits in providing reports & data requests.
- Upkeep of KYC AML guidelines and timely updation of customer profile documents.
- Promoting banks digitals initiatives to mass customer and ensuring its benifits to all primier as well as regularly desiring account holders.
- Managing branch clearing operations etc.
Education
UNIVERSITY OF JAMMU JAMMU
Master Of Computer Applications from Computer And Information Systems Security
12.2010
University Overview
- Member of University of Jammu IT department Club
- Completed professional development in Cyber Security champion
Skills
CCNA
Languages
English
Advanced (C1)
Spanish
Beginner (A1)
Certification
CISA - Certified Information Systems Auditor
Interests
Auditing
Timeline
CISCO Certified Network Associate
05-2024
Certified Information Security Manager
09-2023
CISA - Certified Information Systems Auditor
06-2023
IT Senior Manager
Punjab and Sind Bank
04.2022 - Current
IT Manager
Punjab and Sind Bank
07.2019 - 04.2022
Branch Manager
Punjab and Sind Bank
07.2016 - 07.2019
Officer
Punjab and Sind Bank
11.2012 - 04.2016
UNIVERSITY OF JAMMU
Master Of Computer Applications from Computer And Information Systems Security
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