Banani Chakraborty
Pune
Summary
Dynamic Manual Tester with TATA Consultancy Services, skilled in Selenium WebDriver and Java. Proven ability to craft comprehensive Test Plans and resolve complex issues through strong analytical skills. Passionate about teaching, with a decade of experience as a Home Tutor, fostering positive learning environments and enhancing student performance.
Overview
13
13
years of professional experience
Work History
Manual Tester
TATA Consultancy Services (TCS)
WB
01.2016 - Current
- Utilized Selenium WebDriver and Java for scripting within the Bancs Enterprise Application.
- Executed Selenium test scripts, assessing results and documenting defects.
- Applied diverse Selenium Locators (ID, name, XPath, and CSS) to pinpoint GUI elements in automation scripts.
- Reviewed database test cases to validate reports against specified requirements.
- Oversaw defect lifecycles, utilizing JIRA and Devplus for logging, tracking, and resolution.
- Proficiently crafted Test Plans, Test Scripts, Test Scenarios, and Test Reports.
- Demonstrates robust analytical and problem-solving skills, adept at resolving complex issues and fostering effective teamwork.
Home Tutor
Self
Kolkata
05.2012 - Current
- I provided tuition to children from nursery to 5th grade.
- Have experience in handling children in the age group of 3 years to 10 years.
- I have done tutoring as a passion for teaching.
- I have been doing this as a part-time passion for the last 10 years.
- Encouraged positive behavior through rewards and constructive feedback.
- Conducted assessments to evaluate student progress, strengths, and areas for improvement.
Customer Support Executive
Concentrix Daksh India Pvt. Ltd.
WB
01.2015 - 01.2016
- Supported customers in choosing vehicles, handling inquiries, and accommodating custom order requests.
- Managed an average of 30 calls daily, resolving inquiries, troubleshooting issues, and disseminating new launch details.
- Advised on product selection, facilitated locating and acquiring out-of-stock items per customer preferences.
- Conducted follow-ups with customers post-purchase, recommending new products, and updating on promotions and upcoming events.
Education
Bachelors of Arts -
Calcutta University
12.2015
Skills
- Scripting
- Testtrail
- Customer service
- Automation
- Manual testing
- Software Testing
- Cucumber (Software)
- XPath
- Java (programming language)
- TestNG
- Logging (Construction)
- JIRA
- Eclipse (software)
- Problem Solving
- Selenium Webdriver
- MS - Office
- Observation
- Decision making
- Communication
- Multi-tasking
- Training
- Teaching
Accomplishments
- Star Performer Award for Best Customer Service, 12/31/17
- Best employee of the Year, Achievers Club Award, GEM - Going extra Mile awards etc., 12/31/20
Languages
English
Beginner
A1
Timeline
Manual Tester
TATA Consultancy Services (TCS)
01.2016 - Current
Customer Support Executive
Concentrix Daksh India Pvt. Ltd.
01.2015 - 01.2016
Home Tutor
Self
05.2012 - Current
Bachelors of Arts -
Calcutta University