Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Profile
Timeline
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Bandana Budathoki

Bandana Budathoki

Imphal West

Summary

Dedicated hospitality professional expert with 3.5 years. Skilled in guest relations, front office operations, and personalized service delivery. known for creating warm, welcoming experiences and maintaining high standards of efficiency and courtesy in fast-paced settings.

Overview

4
4
years of professional experience

Work History

FRONT OFFICE ASSOCIATE

RISHIVAN RESORT
04.2024 - 07.2025
  • Handled daily operations in a professional manner, ensuring smooth guest entry and warm greetings.
  • Welcomed guests with a smile and courteous demeanor, creating a positive first impression.

GUEST RELATIONS EXECUTIVE

TAJ SANTACRUZ HOTEL
Mumbai
12.2022 - 04.2024
  • Coordinated with teams to optimize international service standards and operational efficiency.
  • Managed room blocking, allocations, and group arrivals.
  • Organized guest occasions and celebrations with personalized gestures (room decorations, cakes, flowers).
  • Handled guest queries, concerns, and complaints efficiently, politely, positively and service recovery.

FRONT OFFICE ASSOCIATE

THE LALIT HOTEL
Mumbai
01.2022 - 05.2022
  • Conducted show rounds of hotel facilities and amenities, assisting guests with city attractions.
  • Follow-ups to ensure guest happiness and satisfaction.
  • Collected and processed guest feedback to improve service quality and ensured safety, comfort.

FRONT OFFICE ASSOCIATE

GOLDFINCH HOTEL
Mumbai
08.2021 - 01.2022
  • Delivered seamless check-in and check-out experiences for guests.
  • Uphold luxury hospitality standards through professional guest interactions.
  • Focused on creating memorable guest experiences through attentive service.

Education

Bachelor of Business Administration - HOSPITALITY AND EVENT MANAGEMENT

PES UNIVERSITY
Bangalore

Higher Secondary School -

EK HIGHER SECONDARY SCHOOL
Imphal, Manipur

Skills

  • Teamwork and leadership
  • Attention to detail
  • Conflict resolution and problem solving
  • Multitasking

Hobbies and Interests

  • Cooking
  • Travelling
  • Swimming

Languages

  • Hindi
  • Nepali
  • Manipuri
  • English
  • Hindi
  • Nepali
  • Manipuri

Profile

Bandana, Budathoki, 7628982492, bandanabudathoki99@gmail.com, Imphal, Manipur

Timeline

FRONT OFFICE ASSOCIATE

RISHIVAN RESORT
04.2024 - 07.2025

GUEST RELATIONS EXECUTIVE

TAJ SANTACRUZ HOTEL
12.2022 - 04.2024

FRONT OFFICE ASSOCIATE

THE LALIT HOTEL
01.2022 - 05.2022

FRONT OFFICE ASSOCIATE

GOLDFINCH HOTEL
08.2021 - 01.2022

Bachelor of Business Administration - HOSPITALITY AND EVENT MANAGEMENT

PES UNIVERSITY

Higher Secondary School -

EK HIGHER SECONDARY SCHOOL
Bandana Budathoki