Bandaru Rajesh

Client: Carrier

Description:

Developed a Chat button on the customer external website site by using the Einstein Chat-bot AI and Omnichannel.

Roles & Contribution:

• Worked on the development tasks(Flows, Apex, Omnichannel, Triggers), analyzed the requirements and provided the best solution approach.
• As a Team lead, helped the team members on the complex scenarios.
• Collaborated with the Onshore team for the User Story review.
• Prepared the both Functional and Technical design documents as per the requirement.
• Provided demo on completed user story to the clients.

Client: HPE

Project Description:

HPEIT has requirement to destructive the Classic Portal related VF Pages and controllers in Experience cloud.

Roles & Contribution:

• As a part of the destructive of the Classic Portal related VF Pages and related controllers I have analyzed the components which are unused.
• Analyzed the Experience cloud site for removal of unused components from the site.
• Involved in the Deployment activities.
• Connected with the Testing team to resolve issues and helped to complete execution, helping with test data creation.

Client: Google

Project Description:

Google uses the News-force application to publish the news. Both Sales and Service clouds has been used in the News-force application.

Roles & Contribution:

• Google LLC is a Support and Enhancement project we worked on the ticket based.
• As SME of the applications handling the complex and priority tickets, handling the business requirement calls, handling the internal status calls.
• We support the FTE employees of Google who use the News-force application.

Client: Roche

Project Description:

ROCHE DIABETIC CARE is health care domain. We supported and developed on the Sales and Service cloud in the application.
Role & Contribution:
• Coordination of Offshore team and management activities.
• Worked in Client Location (Spain).
• Handling the Status calls and feedback calls from the Client.
• Involved in the code development activities on Apex Classes, Triggers, Test Classes, Batch Classes.
• Supporting the application throughout the Global users.
• Involved in the Incident and Change management process.
• Involved in the Deployment activities and the calls.
• Handling Hyper care period calls.
• Debugging the code to find out the root cause and resolution.
• Involved in the Regression testing.

Client: Roche

Project Description:

Transforming data from its original plain text format to an unreadable format, such as cipher text, before it is transferred to and stored in the cloud.

Role & Contribution:

• To provide end to end encryption for the PHI and PII information on UI.
• Supporting the application through the Global users.
• Involved in the Incident and Change management process.
• Provide implementation support and post implementation support for application with the help of HPSM ticketing tool.
• Environment: Cipher Cloud, C# .NET, JavaScript, CSS, HTML.