Open To Work
BANDARU SATEESH KUMAR
Hyderabad
Summary
Results-driven Application Support and ITSM professional with 10+ years of experience managing enterprise-level L2/L3 support, incident management, and identity governance in global IT service environments. Skilled in SailPoint IIQ, SAP, Workday, and ServiceNow, delivering seamless application uptime and SLA excellence. Proven expertise in problem resolution, root cause analysis, and process automation, leveraging ITIL best practices to optimize performance and enhance business continuity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Delivery Specialist
Accenture India Pvt. Ltd.
09.2018 - 10.2025
- Delivered L2/L3 Application Support for SailPoint IIQ, SAP, and Workday, maintaining 99.9% system availability and exceeding SLA targets.
- Executed incident, problem, and change management processes aligned with ITIL best practices, reducing ticket resolution times by 30%.
- Managed identity lifecycle processes — provisioning, de-provisioning, access certification, and compliance reporting — for 1000+ enterprise apps.
- Automated manual reporting with Power BI dashboards, cutting weekly report prep time by 40% and improving visibility into support metrics.
- Acted as escalation point for high-priority issues, ensuring rapid restoration and stakeholder satisfaction above 95%.
- Mentored a team of 10+ support engineers, driving productivity through coaching and process standardization.
- Partnered with cross-regional teams for KPI tracking, root cause analysis, and service delivery optimization, ensuring consistent global performance.
- Collaborated with cross-functional teams to enhance incident response strategies and procedures.
- Led initiatives to streamline security operations, improving efficiency and response times.
- Provided guidance to junior team members, fostering professional growth while enhancing overall team performance.
- Streamlined incident response process for faster resolution and minimized business impact.
Senior Analyst
TVS Next Pvt. Ltd.
05.2018 - 09.2018
- Supported bot application development using TypeScript, LUIS, and QnA Maker; improved chatbot response accuracy by enhancing training datasets.
- Configured Application Insights for performance and exception tracking, improving error visibility and troubleshooting speed.
- Contributed to SDLC and code versioning using Git, supporting stable deployments and faster defect resolution.
- Developed and implemented data-driven solutions to optimize operational efficiency across departments.
- Collaborated with cross-functional teams to enhance project outcomes and streamline processes.
- Led initiatives to improve reporting accuracy, resulting in enhanced stakeholder insights.
- Mentored junior analysts, fostering professional growth and enhancing team capabilities.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
Software Developer
Astrani Technologies Pvt. Ltd.
02.2015 - 05.2018
- Designed and developed Windows & Azure-based applications using C#, XAML, and Azure Mobile Services.
- Improved application reliability through proactive bug fixing, telemetry setup, and performance tuning.
- Automated recurring data workflows using SQL & Power BI, reducing manual effort and enabling faster business insights.
- Participated in Agile ceremonies for sprint planning, code reviews, and release coordination.
- Developed scalable web applications using JavaScript frameworks to enhance user experience.
- Collaborated with cross-functional teams to define project requirements and deliver software solutions.
- Optimized application performance through advanced debugging techniques and profiling tools.
- Automated deployment processes utilizing CI/CD pipelines, reducing release timeframes significantly.
Education
Master of Science - Computer Applications Development
Holy Mary Institute of Technology & Science
Hyderabad, India09-2012
Bachelor of Science - Computers
KVSR Degree College
Allagadda, India06-2009
Skills
- Platforms: Windows, Azure, SAP, Workday, SailPoint IIQ
- Languages: SQL, C#, Power Query
- Tools: Power BI, ServiceNow, Git, Application Insights
- Domains: ITSM, IAM, Application Support, BI Analytics
- Analytical Thinking, Communication, Collaboration, Leadership, Adaptability, Time Management, Continuous Improvement
- Application support
- Incident management
- Change management
- ITIL best practices
- Identity lifecycle management
- Root cause analysis
- Team mentoring
- Service delivery optimization
- Agile methodologies
- Code versioning with Git
- Bot application development
- Windows application development
- ITIL processes
- C# development
- Azure applications
Certification
- Microsoft Certified: Power BI Data Analyst (PL-300)
- Microsoft Certified: Identity & Access Administrator (SC-300)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Microsoft Certified: Power Platform Fundamentals (PL-900)
Languages
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Telugu
Bilingual or Proficient (C2)
Key Highlights
- End-to-end Application Lifecycle Support (1,000+ apps)
- ITIL-aligned Incident, Problem, and Change Management
- Automation & BI Dashboards (Power BI, SQL, Power Query)
- Identity & Access Management (IAM) using SailPoint IIQ, Workday, SAP
- Cross-regional collaboration (US, EMEA, APAC) and stakeholder management
CORE COMPETENCIES
Application Support, Incident & Problem Management, ITIL Framework, SLA & KPI Monitoring, Automation & Reporting, Identity Governance, Root Cause Analysis, SAP & Workday Support, ServiceNow, SQL Troubleshooting, Azure, Power BI, Process Improvement, Team Leadership
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridTimeline
Security Delivery Specialist
Accenture India Pvt. Ltd.
09.2018 - 10.2025
Senior Analyst
TVS Next Pvt. Ltd.
05.2018 - 09.2018
Software Developer
Astrani Technologies Pvt. Ltd.
02.2015 - 05.2018
Master of Science - Computer Applications Development
Holy Mary Institute of Technology & Science
Bachelor of Science - Computers
KVSR Degree College