Bandhakavi Bhaskar
Hyderabad
Summary
- Trustworthy individual offering over 22+ years working as qualified Storage / Cloud Infrastructure Technician / Service Delivery Operations at various positions.. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Lead, Storage Infrastructure/Cloud Architecture
Kyndryl Solutions Pvt Ltd
Hyderabad
05.2023 - Current
- Worked with vendors in resolving technical issues related to storage systems.
- Analyzed current infrastructure architecture and identified areas for improvement.
- Identified opportunities for cost savings through optimization of existing hardware and software configurations.
- Drive through Service Improvement plans with team.
Senior Manager, Service Delivery Infrastructure Services
Kyndryl Solutions Pvt Ltd
Hyderabad
09.2021 - 04.2023
- Identifying the defects in the environment and drive service improvement plans.
- Workload assessment and working with resources for the on-time closure.
- Participating in audits and providing the data to the follow-ups.
- Addressing identified risks from the audit like Documentation, Security and Non-Compliance,etc. till closure.
Senior Manager, Service Delivery Infrastructure Services
IBM India Pvt. Ltd.
Hyderabad
08.2021 - 09.2021
- Hosting and driving daily operational review calls with client.
- Follow-ups on the on-going issues and driving it for closure.
- Attending and driving major incidents till closure.
- Driving complex projects till closure working with all the relevant teams.
Designer Lead – Managed Private Cloud Infrastructure – Storage as a Service
IBM India Pvt. Ltd.
Hyderabad
09.2020 - 07.2021
- Storage architecture designing and solution design as per customer requirements.
- Participating in the discussions with other Infrastructure Architects in solution designing.
- Working with operations management team to implement solutions.
- Participating in the low-level and high-level discussions with customers.
- Supporting operations team during delivery like Critical change reviews, MI’s and RCA...etc.
- Follow-ups on the on-going implementations and driving it for closure.
Senior Manager, Delivery Operations
IBM India Pvt. Ltd.
Hyderabad
06.2015 - 08.2020
- Hosting and driving daily operational review calls with client.
- Follow-ups on the on-going issues and driving it for closure.
- Attending and driving major incidents till closure.
- Driving complex projects till closure working with all the relevant teams.
- Identifying the defects in the environment and drive service improvement plans.
- Workload assessment and working with resources for the on-time closure.
- Participating in audits and providing the data to the follow-ups.
- Addressing identified risks from the audit like Documentation, Security and Non-Compliance,etc. till closure.
- Recruitment of the employees and onboarding to the account.
- Identifying the required skills in the team and build the team.
- Identifying the skill gap within team and plan for adequate trainings.
- Doing appraisals for my DR’s and providing regular feedback.
- Identify the poor performers in the team and driving improvement plans for them.
- Participating with senior management on appraisal and progression discussions.
- Team management in delegating of responsibilities.
Advisory Technical Services Professional
IBM India Pvt. Ltd.
Hyderabad
07.2012 - 06.2015
- Worked on EMC, HP, and Hitachi Storage on the below activities.
- Worked on Gates account on HP Storage works XP12000 and EVA 5000.
- Worked on CEMEX account for the transition and BAU support.
- Worked on SYSCO account for DR activities and BAU activities on EMC SYMMETRIX, DMX, Local and Remote replication.
- Working on State Street account transition and supported as SME.
- Co-coordinating on planned shutdown activities.
- Working and resolving on Major Incidents.
- Train and Guide team on trouble shooting, allocations on Hitachi Arrays.
- Working on the DR activities.
Lead Consultant System Support
Computer Sciences Corporation India Pvt. Ltd.
Hyderabad
02.2007 - 06.2012
- Implementing Shadow Image and True Copy on the SAN.
Working on the Capacity Management and Storage Array Management. - Working with the tools like Hitachi Device Manager, Tuning Manager and Tiered Storage Manager for the allocations and LUN migrations.
- Working with Vendor and planning for the Microcode upgrades.
- Working on the SAN Copy migrations. Working Vendors for the Array drive additions and other firmware upgrades.
- Working on the SRDF/A, SRDF/S environments. Worked on the STAR environment.
- Working on the DR Tests.
- Attending the daily service review with the SDM’s on the operational issues.
Systems Engineer on SAN Storage Specialist
Hewlett-Packard Globalsoft Ltd.
Bangalore
03.2005 - 01.2007
- Worked as L3 Resource for SAN support. Storage allocation as per the customer request.
- Troubleshooting different issues on SAN side. Switch Fabric Management, Performance.
- Addressing performance issues in SAN environment.
Team Member of UNIX & NOC Operations
TNS India Pvt.Ltd.
Hyderabad
12.2004 - 02.2005
- Level 1 support and administration for UNIX servers.
- Monitoring the entire network through HP-Open view.
- Remote administration of server through Citrix software.
- Remote Monitoring of Backups through Legato Networker.
- Ticket Handling Through Footprints Software.
On Job Trainee FM Engineer
HCL Infosystems Ltd.
Hyderabad
06.2003 - 07.2004
- Installation and Troubleshooting of DELL Power EDGE 2600 server with Windows 2000 Server.
- Configuring and Implementing Hardware RAID in DELL Server.
- Configure and Monitoring of Cisco 3700 and 1700 Routers.
Customer Support Engineer
DS Unics Infotech Ltd.
Vijayawada
05.1999 - 07.2001
- Responsibilities as Field engineer included setup, in INstallation configuration, implementation, and monitoring of all production level servers including the hardware, operating system, applications, and networking components.
- Implemented Windows NT4.0/2000/Sco Unix multi-server environment. Maintaining client/server support and setting up networks, printers. of UNIX, NT and Novell based networks.
- Implemented various ethernet network topologies into Multi server network, which involve connecting Windows NT, Windows95, and Linux.
Education
Diploma in Electronics & Communication Engineering -
Col.D.S.Raju Polytechnic College
Skills
- Strategic Planning
- Capacity Planning
- Performance Tuning
- Disaster Recovery
- Data Migration
- Storage Management
- Enterprise Information Architecture
- Documentation and Reporting
- Customer Relationship Management
- Regulations Compliance
- Emergency Operating Procedures
- Team Collaboration
Technologies
HDS SAN G Series, F Series, VSP, USP, EMC SAN Power MAX, SYMMETRIX, DMX, VNX, Brocade SAN DCX, EDGE SAN Switches, AWS Cloud EC2,S3, SAN Replication SRDF. SRDF/A, SRDT.STAR, HDS HUR, True Copy, SI.Veritas Volume Manager
Certification
- TOGAF 9.2 Certified – Enterprise Architect
- EMC Certified Professional Associate (Information Storage and Management)
- ITIL Version 3 Foundation Certification
- HP Certified System Administrator (CSA)
- WIPRO Authorized Systems Engineer (WASE No. 0102 - S1- 018)
Timeline
Senior Lead, Storage Infrastructure/Cloud Architecture
Kyndryl Solutions Pvt Ltd
05.2023 - Current
Senior Manager, Service Delivery Infrastructure Services
Kyndryl Solutions Pvt Ltd
09.2021 - 04.2023
Senior Manager, Service Delivery Infrastructure Services
IBM India Pvt. Ltd.
08.2021 - 09.2021
Designer Lead – Managed Private Cloud Infrastructure – Storage as a Service
IBM India Pvt. Ltd.
09.2020 - 07.2021
Senior Manager, Delivery Operations
IBM India Pvt. Ltd.
06.2015 - 08.2020
Advisory Technical Services Professional
IBM India Pvt. Ltd.
07.2012 - 06.2015
Lead Consultant System Support
Computer Sciences Corporation India Pvt. Ltd.
02.2007 - 06.2012
Systems Engineer on SAN Storage Specialist
Hewlett-Packard Globalsoft Ltd.
03.2005 - 01.2007
Team Member of UNIX & NOC Operations
TNS India Pvt.Ltd.
12.2004 - 02.2005
On Job Trainee FM Engineer
HCL Infosystems Ltd.
06.2003 - 07.2004
Customer Support Engineer
DS Unics Infotech Ltd.
05.1999 - 07.2001
Diploma in Electronics & Communication Engineering -
Col.D.S.Raju Polytechnic College
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