BANDI NIKHILKUMAR
Hyderabad
Summary
Division Manager at CSC Health Care with expertise in strategic planning and performance analysis. Proven ability to implement compliance measures and train staff, resulting in enhanced operational efficiency and improved patient care. Strong focus on continuous improvement and team collaboration, leading to significant service quality advancements. Experienced in managing operations to meet profit and loss targets while driving productivity improvements.
Overview
14
14
years of professional experience
Work History
Division Manager
CSC Health Care
Hyderabad
01.2021 - Current
- Oversaw daily operations across eight districts to ensure effective service delivery.
- Developed strategic plans that enhanced patient care and operational efficiency.
- Coordinated training programs, boosting staff skills and knowledge.
- Analyzed performance metrics to identify improvement areas in service quality.
- Fostered stakeholder relationships to promote collaboration and communication.
- Implemented compliance protocols that met regulatory standards in health care services.
- Set division-wide policies and monitored adherence to cultural standards.
- Managed a team of over 300 staff, providing guidance on daily activities.
Home Collection Phlebotomy Manager
Apollo Diagnostics
Hyderabad
01.2018 - 12.2021
- Supervised phlebotomy team to ensure compliance with safety protocols and proper patient care.
- Developed training programs for new phlebotomists to enhance skills and safety adherence.
- Coordinated schedules to optimize staff coverage and workflow efficiency in daily operations.
- Implemented quality control measures to maintain specimen integrity and accuracy.
- Managed inventory of supplies and equipment, ensuring availability for uninterrupted daily operations.
- Conducted performance evaluations supporting professional development initiatives and skill enhancement.
- Collaborated with healthcare providers to streamline patient processing procedures effectively.
- Reviewed lab results for accuracy before releasing them to physicians or healthcare providers.
Lab Operations Executive
Lucid Medical Diagnostics
Hyderabad
01.2012 - 12.2018
- Led the Phlebotomy team, the Support team, & the accession team
- Managed customer service team and ensured high-quality support delivery.
- Developed training programs for staff to enhance service skills.
- Implemented feedback systems to improve customer satisfaction levels.
- Coordinated schedules and assigned tasks to optimize team performance.
- Resolved escalated customer issues efficiently and professionally.
- Processed laboratory specimens using electronic accessioning systems.
- Reviewed requisition forms for accuracy and completeness before processing.
- Coordinated specimen transfers between departments to ensure timely handling.
- Maintained organized records of incoming and outgoing samples for compliance.
- Communicated with healthcare providers regarding specimen issues and requirements.
- Trained new staff on accessioning procedures and laboratory protocols.
- Assisted in quality control measures to uphold laboratory standards and practices.
- Collaborated with team members to streamline accessioning workflows and efficiency.
- Compiled data from various sources for reporting purposes.
- Processed orders for lab testing and liaised with physicians to review results.
- Assisted with training new staff members in the accessioning process.
- Resolved any discrepancies between patient identity labels on specimens and medical record numbers on requisitions.
- Organized incoming requests for testing according to priority status.
- Followed proper safety guidelines while handling hazardous materials.
- Identified opportunities for improvement in the accessioning process.
- Monitored temperature-sensitive shipments upon arrival at the lab facility.
- Processed biological samples for testing in accordance with laboratory procedures.
- Reviewed test results for accuracy prior to release of reports.
- Prepared specimens for transport to reference laboratories as required.
- Performed routine maintenance on laboratory equipment used during accessioning activities.
- Provided customer service by answering questions from healthcare professionals regarding specimen collection requirements and processing times.
- Operated centrifuges, microscopes, pipettes, and other laboratory equipment as needed for specimen preparation.
- Participated in continuing education programs related to specimen handling and processing techniques.
- Led phlebotomy team in efficient specimen collection and processing.
- Trained new staff on procedures and safety protocols.
- Coordinated daily work schedules for optimal staffing.
- Ensured compliance with regulatory standards and best practices.
- Implemented quality control measures for accurate testing results.
- Monitored inventory levels of supplies and equipment usage.
- Facilitated communication between departments to enhance workflow.
- Conducted performance evaluations and provided constructive feedback to staff.
- Evaluated employee performance against established goals and objectives.
- Performed daily quality control checks on laboratory equipment.
- Identified areas where improvements could be made within the department's operational structure.
- Implemented corrective action plans when needed to improve staff performance or processes.
- Assisted with the scheduling of personnel to meet staffing requirements.
- Participated in continuing education programs related to laboratory practices and techniques.
- Responded quickly to emergency situations involving patients or staff members.
Education
Degree -
Kamineni Institute (NTR University)
01.2016
Clinical Training -
Gandhi Hospital
01.2013
Intermediate (M.L.T) -
J.V.J Junior Collage
01.2012
10TH -
MNR High school
01.2010
Skills
- Self-directed
- Highly driven
- Committed to continuous improvement of skills
- Ambitious to help others
- Comprehensive problem solving abilities
- Willingness to learn
- Enthusiastic mindset
- Hard work
- Team spirit with flair for human relations
- Good at achieving tough tasks
- High motivation
- Staff training
- Strategic planning
- Compliance implementation
- Performance analysis
- Operational management
- Customer relationship management
- Quality control
- Inventory management
- Effective communication
- Problem solving
- Team leadership
- Decision making
- Conflict resolution
- Performance improvement
- Business planning
- Operations management
- Operations planning
- Innovation and creativity
- Staff motivation
- Staff training and development
- Customer relationship development
- Performance improvements
- Multitasking Abilities
- Reliability
Disclaimer
I hereby declare that all the above information furnished by me is true to the best of my knowledge and given an opportunity, I shall definitely prove my worth.
Languages
- English
- Telugu
- Hindi
<Enter your own>
- Father's Name: B. VINOD KUMAR
- Mother's Name: B.KAVITHA
- Date of Birth: 01/03/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Division Manager
CSC Health Care
01.2021 - Current
Home Collection Phlebotomy Manager
Apollo Diagnostics
01.2018 - 12.2021
Lab Operations Executive
Lucid Medical Diagnostics
01.2012 - 12.2018
Degree -
Kamineni Institute (NTR University)
Clinical Training -
Gandhi Hospital
Intermediate (M.L.T) -
J.V.J Junior Collage
10TH -
MNR High school
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