Bandi Pavan Kumar
Hyderabad
Summary
Adept at enhancing customer engagement and exceeding sales goals, I leveraged my effective communication and problem-solving skills at Tech Mahindra to significantly improve client satisfaction. Specializing in empathetic customer service and proficient in product knowledge, I excel in identifying upselling opportunities and resolving complex issues, driving substantial growth.
Overview
4
4
years of professional experience
Work History
Senior Associate
Tech Mahindra
Hyderabad
12.2023 - 10.2024
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed orders through company system and coordinated product deliveries.
- Identified opportunities for cross-selling additional products and services.
Digital Advisor
24/7 ai
08.2022 - 11.2023
- Guided customers through step-by-step solutions in a clear and concise manner.
- Resolved escalated cases from junior team members in a timely fashion.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
Digi openers PvT LTD
01.2021 - 06.2022
Education
BBA - Bachelor in Businees Administration
Intellectual Institute of Management & Technology
New Delhi, India10-2021
Skills
- Effective Communication
- Problem Solving
- Empathy and Patience
- Product Knowledge
- Upselling
- Product promotions
- Listening skills
- Exceeds sales goals
- Customer engagement
Awards
HR Engagement Buddy, Was selected as the HR engagement buddy by our HR team, and my role was to ensure that all the employee in the organization were up to date with the events in the organization and I played a vital role in organizing many events while working together with our HR team.
Hobbies and Interests
- Music Production
- Fitness
- Learning new languages
Languages
- English
- Telugu
- Hindi
Timeline
Senior Associate
Tech Mahindra
12.2023 - 10.2024
Digital Advisor
24/7 ai
08.2022 - 11.2023
Digi openers PvT LTD
01.2021 - 06.2022
BBA - Bachelor in Businees Administration
Intellectual Institute of Management & Technology
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